Micheska Liborio

• Spearheaded onboarding and customer support initiatives for 3 sales representatives and their respective territories.
• Led the development and execution of 3 specialized programs, delivering monthly presentations to stakeholders.
• Initiated and maintained regular calls and meetings to enhance customer engagement and satisfaction.
• Produced comprehensive training materials, including tailored presentations and client-specific documentation.
• Fostered a collaborative team environment, providing mentorship and guidance on new procedures.
• Devised and implemented a streamlined communication process, resulting in increased customer satisfaction and engagement.
• Conducted thorough data analysis and troubleshooting to identify and resolve issues promptly.
• Accountable for creating and escalating tickets to address customer concerns and pain points.
• Orchestrated the growth and optimization of Aurora Cannabis, elevating its status to a top 10 account in Canada through proactive customer success strategies.

• Assisted the teacher in maintaining classroom behavior standards through effective communication and support.
• Contributed to classroom management activities to ensure a conducive learning environment.
• Aided in record-keeping and student progress documentation.
• Regularly communicated with parents to update them on their child's progress.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported student learning objectives through personalized and small group assistance.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained documents and records, establishing organized filing systems.