Micheyla Hardy
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hair Stylist
The Onora Hair Company
04.2025 - Current
- Evaluating client needs
- Helping with the purchase of Hair care items
- Offering advice on home hair care and hairstyles that fit their personal needs and daily routine
- Defining an original style for each client, while making them stand out from everyone else
Cosmetology Instructor
DAYTONA COLLEGE
12.2024 - Current
- Learning and adapting the course curriculum.
- Setting out lesson plans.
- Teaching students the skills of the beauty trade.
- Setting out written and practical tests.
- Grading tests.
- Mentoring students and providing emotional support.
- Overseeing examinations and final practical tests.
- Providing course feedback to the college or technical school.
Licensed Cosmetologist/Assistant salon leader
Hair Cuttery
09.2020 - 04.2025
- Team building, responsible for Team Meetings, and customer Problem solving, scheduling and conference calls
- Responsible for working with clients to help them achieve desired hairstyles. Including interacting with clients, performing beautification techniques and providing spa-like services to their clients.
- Applied a wide range of hair coloring techniques, like highlights, ombre and balayage. Created hairstyles for formal events and everyday looks, including braids, ponytails and buns. Applied hair treatment products, as needed (color protection creams and hydrating masks).
- Formed bonds with loyal customers and remember their hairstyle preferences. Managed bookings and served walk-ins. Ensured tidiness of beauty stations and sterilize tools, as needed. Cross sold hair care products or services, when appropriate
- Emailing company officials about customer issues and refunds etc.
- Answering customer calls, handling issues and refunds via phone call
Shift Leader
Dunkin' Donuts
09.2018 - 09.2019
- Excelled in performing all tasks including: runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier. Maintained fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
- Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.
- Directed all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
Cashier
Pilot Flying J
06.2016 - 01.2017
- Cash Handling
- Customer service
- Retail
Cashier/Customer Service
McDonald's
03.2013 - 01.2015
- Greeting customers, taking orders, and providing a pleasant experience
- Processing payments by cash, check, or card, and making change
- Preparing food and beverages, and assembling orders
- Keeping the restaurant clean and sanitized
Education
License - Cosmetology
Daytona College
Ormond Beach, FL07.2020
High school diploma - undefined
New Bedford High School
New Bedford, MA06.2015
Skills
- Merchandising
- Upselling
- Cash Handling
- Computer Skills
- Hotel experience
- Cleaning Experience
- Kitchen Experience
- English
- Hair styling
- Food Service
- POS
- Organizational skills
- Inventory Control
- Store Management Experience
- Teaching
- Cashiering
- Microsoft Outlook
- Microsoft Word
- Serving Experience
- Makeup Application
- Food Prep
- Sales
- Call center (5 years)
- Budgeting
- Retail Sales
- Supervising Experience
- Microsoft Excel (5 years)
- Front Desk
- Quality Control
- Customer Service
- Management
- Assistant Manager Experience
- Communication Skills
- Customer service
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
Accomplishments
- Promoted to Assistant Salon Manager after 3 Months of employment.
- Resolved product issue through consumer testing.
- Supervised team of 19 staff members.
Certification
- Barbering License
- Cosmetologist
Timeline
Hair Stylist
The Onora Hair Company
04.2025 - Current
Cosmetology Instructor
DAYTONA COLLEGE
12.2024 - Current
Licensed Cosmetologist/Assistant salon leader
Hair Cuttery
09.2020 - 04.2025
Shift Leader
Dunkin' Donuts
09.2018 - 09.2019
Cashier
Pilot Flying J
06.2016 - 01.2017
Cashier/Customer Service
McDonald's
03.2013 - 01.2015
High school diploma - undefined
New Bedford High School
License - Cosmetology
Daytona College
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