Michi McNeace
New Market,MD
Summary
Dynamic leader with a proven track record in project management and team collaboration at TwoTech, Inc. Expertise in driving process improvements and strategic planning, leading to enhanced operational efficiency. Highly skilled in technical proficiency and conflict resolution, resulting in significantly increased project success rates. Passionate about leveraging industry knowledge and analytical skills to achieve business goals.
Overview
16
16
years of professional experience
Work History
SR. SME/TEAM LEAD
TwoTech, Inc.
Potomac, Maryland
06.2017 - Current
- Adeptly managed the planning and implementation of webinars, events, workshops along with conferences
- Generated detailed reports on contract performance metrics and presented findings to senior management team
- Provided training sessions on customer grantee performance management system used by the grantees
- Collaborated with cross-functional teams on initiatives such as product development and launch preparation
- Drafted contracts with suppliers, vendors outlining terms and conditions related to products, services provided
- Created content for social media campaigns to drive traffic to company website and boost sales
- Provided technical support for optimizing data collection performance system across platforms to enhance user experience of program grantees and stakeholders.
- Made informed decisions on investments and purchases, based on analysis of financial statements and related documents
- Built relationships with key stakeholders and customers by utilizing strong communication skills.
- Identified potential areas for enhancing existing business processes and devised corresponding action plans
- Maintained smooth day-to-day business operations through effective personnel administration
- Applied extensive knowledge and experience in order to support the advancement of multiple business projects or processes.
- Ensured efficient implementation of business strategies to meet desired objectives.
- Delivered prompt reporting of noncompliance and sought corrective action
- Resolved escalated customer issues in timely manner while maintaining positive relationships
- Administered and created training and technical assistance resource presentations and materials
- Created and distributed various marketing collateral like brochures, pamphlets and signage for effective product/service promotion.
- Achieved securement of project funding by writing grant applications and submitting project proposals.
- Spearheaded client relations training program, effectively enhancing prospect-to-client conversion ratios and generating continuous referrals from former clients.
- Guided team members in refining procedures based on identified performance indicators to optimize outcomes.
PROJECT MANAGEMENT TEAM LEADER
TwoTech, Inc.
Potomac, Maryland
06.2017 - Current
- Performed regular audits on key deliverables from both internal teams and external partners
- Implemented strategies for resolving conflicts among multiple stakeholders involved in a given project
- Conducted regular reviews of existing procedures and policies to drive process improvements in the organization's overall approach to managing projects
- Created detailed reports outlining project performance metrics for senior leadership review
- Established efficient processes for communication between the project management team and other stakeholders
- Developed and maintained project plans to ensure successful completion of projects within budget and timeline constraints
- Negotiated contracts with external vendors in support of specific program objectives
- Evaluated potential risks associated with various aspects of individual projects prior to implementation
- Assisted senior management in developing long-term strategic goals based on current market trends and customer feedback
- Coordinated with various departments to ensure that resources were allocated appropriately across multiple projects
- Managed a team of 7+ team members, ensuring that all tasks were completed on time and within budget
- Monitored progress and identified areas for improvement in order to maximize efficiency
- Led cross-functional teams responsible for delivering complex solutions on tight timelines while meeting customer expectations
- Planned, scheduled and coordinate project activities to meet deadlines
- Monitored project milestones and deliverables
- Assigned duties and responsibilities to project personnel
- Scheduled and facilitated project meetings
- Requested and reviewed project updates to meet deadlines
- Submitted project deliverables to clients, ensured adherence to quality standards
- Recruited and hired project personnel
- Created project status presentations for delivery to customers and project personnel.
SR. TRAINER & TECHNICAL ASSISTANCE LEAD
CTI Global Solutions
Washington, District of Columbia
06.2015 - 06.2017
- Provided coaching and mentoring to ensure successful transfer of knowledge from the training environment to the workplace
- Maintained a working knowledge of industry trends in order to provide appropriate guidance during trainings
- Monitored progress against project plans and timelines in order to maintain quality standards
- Communicated results of post-training assessments with senior leadership team members
- Identified opportunities for continuous improvement within existing training programs
- Implemented innovative approaches to enhance the effectiveness of learning activities through interactive exercises or simulations
- Created reports summarizing key insights gained from training evaluations
- Coordinated with internal stakeholders on various initiatives related to learning and development
- Designed and developed instructional materials such as manuals, job aids, PowerPoint presentations, videos, web-based courses and other multimedia materials
- Facilitated virtual classroom sessions utilizing video conferencing technology
- Created and implemented effective methods for evaluating training effectiveness, including surveys and data analysis
- Established relationships with external vendors in order to secure resources needed for successful delivery of trainings
- Analyzed participant feedback in order to evaluate program success and adjust curriculum accordingly
- Conducted needs assessments to identify areas of improvement in current processes or procedures
- Collaborated with subject matter experts to develop course content tailored to customer requirements
- Collaborated with management to periodically review and update training program objectives
- Monitored and evaluated training activities and program effectiveness
- Developed alternative training methods if expected improvements are not seen
- Monitored progress and identified areas for improvement in order to maximize efficiency
- Performed regular audits on key deliverables from both internal teams and external partners.
NATIONAL DIRECTOR OF OPERATIONS
Experience Works
Arlington, Virginia
04.2008 - 06.2015
- Created policies and procedures for operational processes that ensured compliance with applicable laws and regulations
- Analyzed data to identify trends in performance metrics and develop action plans for improvement
- Facilitated communication between department heads to ensure efficient coordination of efforts
- Provided leadership training for managers at all levels within the organization
- Managed the operations of multiple large-scale projects with a focus on quality assurance and meeting deadlines
- Ensured compliance with safety standards throughout all areas of operation
- Oversaw daily activities of regional teams, providing guidance and support as needed
- Collaborated with executive team members to develop long-term strategic plans for growth
- Implemented innovative technologies to streamline processes and optimize workflow
- Conducted regular audits of operations processes to identify areas for improvement
- Developed programs designed to enhance employee engagement and morale
- Negotiated contracts with vendors that provided competitive pricing while maintaining high levels of service quality
- Planned and monitored day-to-day running of business to facilitate smooth progress
- Analyzed current operational processes and performance, recommending solutions for improvement
- Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines
- Liaised with superiors to make decisions for operational activities and set strategic goals
- Maximized efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
Education
BACHELOR OF ARTS (B.A.) IN BUSINESS ECONOMICS -
University of Albuquerque
Albuquerque, NM05.1985
Skills
- Technical training proficiency
- Performance evaluation
- Skilled technical trainer
- Strategic planning
- Budget management
- Workforce development system knowledge
- Cross-functional collaboration
- Program evaluation
- Project & Grants Management
- Content management expertise
- Quantitative skills
- Experience in leadership
Timeline
SR. SME/TEAM LEAD
TwoTech, Inc.
06.2017 - Current
PROJECT MANAGEMENT TEAM LEADER
TwoTech, Inc.
06.2017 - Current
SR. TRAINER & TECHNICAL ASSISTANCE LEAD
CTI Global Solutions
06.2015 - 06.2017
NATIONAL DIRECTOR OF OPERATIONS
Experience Works
04.2008 - 06.2015
BACHELOR OF ARTS (B.A.) IN BUSINESS ECONOMICS -
University of Albuquerque