Michiel Holt
Columbus,OH
Summary
Dedicated Customer Service Specialist excelling in prioritization and multitasking in fast-paced environments. Collaborates effectively as a valuable team member to achieve personal and business objectives. Recognized for expertly resolving escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Food Maker
Aramark
Columbus, OH
02.2024 - Current
- Organized ingredients, supplies and equipment needed for meal preparation.
- Cleaned work areas, equipment, utensils and dishes after each shift.
- Weighed and measured ingredients to ensure proper portion sizes.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
Shift Manager
Taco Bell
Columbus, USA
10.2021 - 11.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Helped employees accomplish tasks during peak periods.
Customer Service Rep/ Night Auditor
Hyatt
Columbus, USA
06.2022 - 08.2023
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
Donor Processor
Bio Blood Components
Columbus, USA
08.2018 - 01.2022
- Assisted in the collection of plasma donations from donors.
- Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Educated donors about the importance of donating plasma safely and responsibly.
- Ensured that all paperwork was completed correctly prior to releasing a donor from the center.
- Collaborated with nursing staff to determine eligibility for potential donors based on health history review.
Education
Medical Assistant -
Larock Academy
01.2021
Diploma in General Studies -
Groveport Madison High School
Columbus, OH01.2010
Skills
- Effective Leadership
- Customer Interaction Proficiency
- Telephonic Communication Skills
- Scheduling
- Strong Detail Orientation
- Quick Learner
- Effective Team Contributor
- Reliable Team Member
- Computer Skills
Timeline
Food Maker
Aramark
02.2024 - Current
Customer Service Rep/ Night Auditor
Hyatt
06.2022 - 08.2023
Shift Manager
Taco Bell
10.2021 - 11.2023
Donor Processor
Bio Blood Components
08.2018 - 01.2022
Medical Assistant -
Larock Academy
Diploma in General Studies -
Groveport Madison High School
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