Service Desk Technician
Wipro
08.2021 - 08.2022
Provided first line technical support via phone, email, and in person to resolve hardware and software issues promptly and efficientlyConducted troubleshooting and problem-solving to diagnose and resolve technical issues related to PCs, laptops, printers, and other peripheralsCollaborated with IT team members to escalate complex issues and ensure timely resolution for end usersParticipated in ongoing training and development to stay current with technology trends and improve technical skills