Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michiko Kishimoto

Orlando,FL

Summary

Dynamic leader with a proven track record at Hanamizuki Japanese Restaurant, enhancing profitability through effective cost control and operations management. Excelled in fostering customer loyalty and improving staff retention by blending exceptional customer service with innovative staff training. Skilled in menu development and maintaining high standards in health inspections, demonstrating both hard and soft skills critical for success.

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Hanamizuki Japanese Restaurant
01.2004 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.

Customer Service Representative

Ergo Soft
03.1994 - 02.1997
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Arts - FASHION DESIGN ARTS & CRAFTS

Toita Women's College
Tokyo
03-1989

Skills

  • Operations management
  • Cost control
  • Creativity and innovation
  • Marketing and promotions
  • Scheduling and rostering
  • Menu development
  • Customer service
  • Food preparation
  • Staff supervision
  • Hiring standards
  • Facility maintenance
  • Health inspections
  • Hiring procedures

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Languages

Japanese
Native or Bilingual

Timeline

General Manager of Food Service

Hanamizuki Japanese Restaurant
01.2004 - Current

Customer Service Representative

Ergo Soft
03.1994 - 02.1997

Associate of Arts - FASHION DESIGN ARTS & CRAFTS

Toita Women's College

Similar Profiles

CREATE PROFILE
Michiko Kishimoto