Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MICHILLE HENRY

Galveston,TX

Summary

Dynamic professional with extensive experience in patient and client relations, specializing in HIPAA compliance and exceptional client support. Proven track record in managing schedules and training staff to improve service quality. Skilled in multitasking within fast-paced environments, ensuring optimal care and satisfaction for clients.

Overview

12
12
years of professional experience

Work History

HOME HEALTHCARE PROVIDER

Texas Premier Care Services
Galveston, TX
11.2023 - Current
  • Provide in-home care support, companionship, and health monitoring for elderly patients
  • Communicate observations to families and care teams, following HIPAA standards
  • Monitored nutrition intake levels by preparing meals based on dietary requirements and restrictions.
  • Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.

ACCOUNT SPECIALIST (SEASONAL)

Level Up Credit and Taxes
Galveston, TX
01.2016 - 04.2025
  • Provided part-time seasonal tax prep, credit repair, and payroll services to small businesses
  • Reviewed client credit reports, filed tax returns, and calculated accurate payroll
  • Educated clients on credit building and financial literacy
  • Maintained accurate financial records and compliance with reporting guidelines

MANAGING COSMETOLOGIST

StylesZ Unlimited
Galveston, TX
12.2015 - 01.2024
  • Conducted client consultations and provided custom services in facials, hair styling, and lash/hair extensions
  • Practiced infection control protocols including all stages of decontamination; operated auto-clave for implements
  • Managed front desk duties, greeting clients, checking in appointments, and handling scheduling
  • Oversaw business operations including online booking, payroll, taxes, and hiring 1099 contractors
  • Taught eyelash extension certification classes and mentored new professionals

HOME HEALTHCARE PROVIDER

Assist Med
Galveston, TX
11.2013 - 01.2023
  • Delivered personal care and assistance to elderly and disabled patients in their homes
  • Supported daily living tasks, mobility, meal prep, hygiene, and medication reminders
  • Maintained confidential patient documentation and updated family members
  • Adhered to safety standards and HIPAA-compliant practices

REMOTE CUSTOMER SERVICE REPRESENTATIVE

HomeDepot.com
Galveston, TX
06.2020 - 07.2021
  • Worked in a high-volume virtual call center assisting with order tracking, returns, and account support
  • Responded to incoming calls with professionalism and empathy, documenting each case
  • Handled confidential customer information and transactions with accuracy
  • Assisted in resolving complaints, de-escalating issues, and communicating with vendors
  • Supported service needs similar to patient access environments, verifying identity and scheduling support

Education

Associate of Applied Science - Business

Galveston College
Galveston, TX
01.2026

Texas Laser Hair Removal License -

National Laser Institute
Dallas, TX
10.2022

Associate of Science -

Galveston College
Galveston, TX
12.2018

Texas Cosmetology Instructor License -

Galveston College
Galveston, TX
08.2017

Certified Lash Extensionist -

Extensionisttitute
Houston, TX
04.2017

Texas Cosmetology License -

Galveston College
Galveston, TX
12.2015

Texas Real Estate Certification -

Kaplan University
Houston, TX
06.2008

Skills

  • Client relations and reception
  • Remote call center operations
  • Patient appointment coordination
  • HIPAA and FERPA compliance
  • Schedule management
  • Documentation and reporting
  • Sales strategies and upselling
  • Multitasking in fast-paced environments
  • Business management
  • Staff training and motivation

Additional Information

I am an outgoing, friendly, team-oriented individual who is respectful, considerate, and committed to exceeding expectations in any professional role.

Timeline

HOME HEALTHCARE PROVIDER

Texas Premier Care Services
11.2023 - Current

REMOTE CUSTOMER SERVICE REPRESENTATIVE

HomeDepot.com
06.2020 - 07.2021

ACCOUNT SPECIALIST (SEASONAL)

Level Up Credit and Taxes
01.2016 - 04.2025

MANAGING COSMETOLOGIST

StylesZ Unlimited
12.2015 - 01.2024

HOME HEALTHCARE PROVIDER

Assist Med
11.2013 - 01.2023

Associate of Applied Science - Business

Galveston College

Texas Laser Hair Removal License -

National Laser Institute

Associate of Science -

Galveston College

Texas Cosmetology Instructor License -

Galveston College

Certified Lash Extensionist -

Extensionisttitute

Texas Cosmetology License -

Galveston College

Texas Real Estate Certification -

Kaplan University

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