Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Languages
Work Availability
Timeline
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Michille Humphries

Michille Humphries

Roanoke ,AL

Summary

Driven professional with a track record of enhancing operational efficiency at Clawz & Pawz Grooming LLC, showcasing strong leadership and problem-solving skills. Excelled in customer service and inventory management, significantly improving customer satisfaction and streamlining stock levels. Demonstrates exceptional interpersonal communication and a commitment to continuous improvement, achieving notable success in team collaboration and revenue growth.

Overview

34
34
years of professional experience
2
2
years of post-secondary education

Work History

Front End Associate

Walmart
10.2023 - Current
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.

Owner

Clawz & Pawz Grooming LLC
02.2012 - 02.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Office Assistant

CoreLinc
Roanoke, AL
04.2006 - 04.2010
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Coordinated storage locations and product movements.
  • Checked shipments against paperwork and signed documents.
  • Picked orders, scanned products and packed boxes.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Delivered services to customer locations within specific timeframes.
  • Strengthened communication skills through regular interactions with others.

Waitress/Cashier

JB Smokehouse
Roanoke, AL
01.2020 - 10.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Upsold additional products and services to increase revenue.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Identified and resolved discrepancies and errors in customer accounts.

Receptionist/Professional Assistant

Jones Lang LaSalle (Innovene/BP)
League City, TX
09.2005 - 08.2006
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled office meetings and client appointments for staff teams.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Increased customer service success rates by quickly resolving issues.

Assistant Manager

Burger King
Roanoke, AL
08.1990 - 10.1998
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Associate Degree Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
01.2009 - 02.2011

Skills

  • Customer Service
  • Display Setup
  • Team contribution
  • Time Management
  • Inventory Monitoring
  • Automated testing
  • Inventory Management
  • Product Knowledge
  • Store Organization
  • Customer Assistance
  • Retail Merchandising
  • Payment Processing
  • Teamwork and Collaboration
  • Team Supervision
  • Time management abilities
  • Sales floor organization
  • Team Collaboration
  • Excellent Communication
  • Cash Drawer Management
  • Microsoft applications proficiency
  • Decision-Making
  • Goal Setting
  • Retail Metrics and Goals
  • Order Management
  • Item Ticketing and Pricing
  • Information Analysis
  • Building Customer Loyalty
  • Team Leadership
  • Documentation And Reporting
  • Creative Thinking
  • Networking abilities
  • Interpersonal Communication
  • Effective Communication
  • Dispute Mediation
  • Security Practices
  • Computer Proficiency and Microsoft Office
  • Interpersonal Skills
  • Team Cooperation
  • Relationship Building
  • Continuous Improvement
  • Analytical Thinking
  • Strong Communication and Interpersonal Skills
  • Inventory and Stocking
  • Organizational Skills
  • Cash Register Operation
  • Product and Service Sales
  • Reliability
  • Problem-Solving
  • Merchandising and Display
  • Problem-solving abilities
  • Adaptable and Flexible
  • Active Listening
  • Professionalism
  • Store Opening and Closing
  • Friendly and Helpful
  • Sales and Promotions
  • Exceeding Customer Expectations
  • Honest and Dependable
  • Organization
  • Customer assistance
  • Drawer management
  • Cash register systems
  • Cleaning and sanitizing
  • Customer Service
  • Stocking and replenishing
  • Spirit, wine and beer expertise
  • Liquor law compliance
  • Basic math skills
  • Till counting
  • Currency counting
  • Proficient in [Software]
  • Product restocking
  • Money handling
  • Customer Relations

Accomplishments

Grooming certificate

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Career advancementHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front End Associate

Walmart
10.2023 - Current

Waitress/Cashier

JB Smokehouse
01.2020 - 10.2023

Owner

Clawz & Pawz Grooming LLC
02.2012 - 02.2022

Associate Degree Science - Criminal Justice

Colorado Technical University
01.2009 - 02.2011

Office Assistant

CoreLinc
04.2006 - 04.2010

Receptionist/Professional Assistant

Jones Lang LaSalle (Innovene/BP)
09.2005 - 08.2006

Assistant Manager

Burger King
08.1990 - 10.1998

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Michille Humphries