Michiru Utsunomiya
San Diego,CA
Summary
Learned about Travel Industry Management (TIM) at the University of Hawaiʻi's Mānoa campus which is recognized as a leading educational institution focusing on hospitality, tourism, and transportation management.
Having a couple of internship experiences at HIS corporation in Hawaii for 5 months and Cafe Mories for 5 months.
By learning hospitality at the University of Hawaii and having two internship experiences in Hawaii which is known popular resort place, I could get a confident that I will be able to demonstrate active listing and communication skills to ensure that customers are satisfied.
I am highly reliable with an excellent work ethic.
Flexible scheduling availability from evenings, nights, and weekends.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Cafe Morey's
Honolulu, HI
05.2021 - 12.2021
- Performed dining room sanitation tasks such as a cleanup table, table sterilization, and removal of waste or refuse.
- Provide some drinks such as coffee, soda, and alcohol for the customers.
- Take phone calls for reservations, and take out orders and questions.
- Made customers feel comfortable through service and conversation.
- Take orders and Delivery food and drinks to the customer's tables
- Checks customers' vaccination cards and temperature for their safety.
- Participated in dining room side work such as refilling condiment bottles and preparing foods.
Guest Relations Coordinator
HIS Corporation
Waikiki, HI
04.2019 - 09.2019
Position. : Guest Relations Coordinator
[work experience]
・ Concierge business mainly for customers from Japan
・ Optional tours, restaurant information, wedding, reservation arrangements
・ Customer support services such as troubles and optional tours that occur at the hotel
・ Responding to questions and inquiries from customers
・ Contact with H.I.S. Japan headquarter
・ Support a hotel check-in and out service
Education
Bachelor of Science - Tourism And Travel Management
University of Hawaii At Manoa
Honolulu, HI12.2021
Skills
: Be able to deliver high-quality customer service
: Be able to use excel/word
: Language Skills
: Be able to deliver tableside Service
: Be able to follow oral and written instruction
: Excellent team worker
Languages
English
Full Professional
Chinese
Elementary
Timeline
Restaurant Waiter
Cafe Morey's
05.2021 - 12.2021
Guest Relations Coordinator
HIS Corporation
04.2019 - 09.2019
Bachelor of Science - Tourism And Travel Management
University of Hawaii At Manoa
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