Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michiyo Tomioka

Phoenix,AZ

Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.

Overview

24
24
years of professional experience

Work History

Rural Mail Carrier

USPS
07.1999 - 04.2023
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Driving Safety Instructor

USPS
05.2014 - 10.2021
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Conducted road tests to certify drivers for specific vehicles employees are assigned to use
  • Provided driving direction while riding as a passenger and corrected any faulty practices

Education

High School Diploma -

Maricopa County Community Colleges
Glendale, AZ

Skills

  • Instruct new drivers, test and certify on various vehicles including RHD, LHD, passenger vehicles and trucks of all sizes
  • Training Junior Team Members
  • Critical Thinking
  • Reading Comprehension
  • Clerical Support
  • Compliance Requirements
  • Device Scanning
  • Client Support
  • Complex Problem-Solving
  • Customer Service Experience
  • Safety Inspections
  • Accurate Documentation
  • Routing Accuracy
  • Daily Vehicle Inspections
  • Administrative Support

Timeline

Driving Safety Instructor

USPS
05.2014 - 10.2021

Rural Mail Carrier

USPS
07.1999 - 04.2023

High School Diploma -

Maricopa County Community Colleges

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Michiyo Tomioka