Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

MICHLENE ZANTENE

Carrollton,OH

Summary

To continue to develop as a leader by assisting in business growth and the continual development of future leaders and be instrumental in engaging, developing and retaining people.

Overview

14
14
years of professional experience

Work History

Manufacturing Production Supervisor

Hendrickson International
09.2022 - Current
  • Established clear priorities and production quality standards.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Resolved issues quickly to maintain productivity goals.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Evaluated existing production processes and identified areas for improvement.
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.

Operations Manger

Walmart
07.2021 - 09.2022
  • Maintains operational success of a million-dollar sales per week facility through process rigor
  • Aligns business actions by analyzing data and utilizing Root Cause Analysis
  • Forecasts trends in flow and ensures optimal staffing is in place for execution of plan
  • Coaches leaders for desired performance in all area of responsibility
  • Collaborates to develop solid business plans for exceeding goals/standards based on forecasts and trends
  • Oversees execution of implemented processes and measures success through data analysis and reports weekly
  • Partners in the training and development of new hires in all levels of the facility.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.

HR Office Manager

Walmart
06.2017 - 07.2021
  • Led two Human Resources Clerks in the daily execution of Hiring, Retention, Payroll, Data Analysis, Performance management and Administrative compliance throughout the building
  • Monitored the completion of training curricula through tracking spreadsheets and addressed employment-related concerns for applicants, associates and managers
  • Improved Retention on the B shift from 50% to 43% overall by overhauling and implementing an updated Progression Tracking system for all new hires, that used filters and pivot tables to track trends
  • Supervise and/or manage associates and leaders by giving direction, monitoring performance and providing feedback: identifying training and development needs and providing opportunities for learning and growth; teaching, supporting, and modeling Supply Chain and company policies and procedures, and participating in the hiring, promotion, coaching, teaching, and evaluation of 1052 associates and 43 managers
  • Served as a community liaison by participating in local and community organizations and charitable activities, championed company-sponsored programs and events to associates, customers, and the local community to increase associate engagement
  • Investigate and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting with others when needed
  • Ensure compliance with company HR policies and local, state, and federal laws and regulations by reviewing and managing the accuracy, confidentially and maintenance of HR documents, assisting in the implementation of and ensuring compliance with HR
  • Systems applications; advising on, researching and resolving HR related issues and analyzing information and data to recommend and/or make HR business decisions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Organized, facilitated and participated in community service efforts.
  • Organized and updated databases, records and other information resources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Floor Area manager & QA/Systems Area Manager

Managed Department
01.2010 - 06.2017


  • Promoted and supported associate efforts to exceed customer expectations
  • Drove and implemented the business plan to achieve facility goals and operational Improvements
  • Stressed the value and importance of a safe work environment
  • Forecasted staffing to match workload and adjusted manpower hours as needed to achieve goals
  • Identified, reviewed, and applied policies and procedures to make informed judgments
  • Managed own and others’ time, based on business priorities
  • Identified and obtained resources needed to complete projects
  • Coordinated and aligned planning with organizational initiatives
  • Taught, guided and assisted in development of associates.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

High School Diploma -

Jewett-Scio HS
Scio, OH
05.1995

Skills

  • SKILLS & STRENGHTS
  • Communication
  • Planning and Implementation
  • Interpersonal Relations
  • Organization
  • Adaptability
  • Analytics
  • Training and development
  • GLS2, YMS, GAIN, WORKDAY
  • Supply Chain Distribution
  • Project Management
  • Staff Management
  • Quality Assurance
  • Records Administration
  • Manufacturing Procedures
  • Schedule Management
  • Resource Allocation
  • Inventory Accuracy
  • Operational Efficiency
  • Production Standards
  • Inventory Management
  • Priority Management
  • Employee Performance Evaluations
  • Process Improvement
  • Professional Relationships
  • Team Management
  • Materials Management
  • 5S Principles
  • Training and Development
  • Disciplinary Action
  • Employee Leadership
  • Daily Timekeeping
  • Data Analytics
  • Standard Operating Procedures Understanding
  • Employee Counseling
  • Safety Policies and Procedures
  • Operations Management
  • Compliance Understanding
  • Staff Development
  • Best Practices and Methodologies
  • Workflow Optimization
  • Time Management
  • Inbound Phone Call Handling
  • Clerical Support
  • Administrative Support
  • Improving Employee Engagement
  • Managing Employee Relations
  • Unemployment Claims
  • Enforce Policies
  • Leadership and Change Management
  • Hiring and Terminations
  • Orientation and Training
  • Complaint Management
  • Corrective Actions
  • Office Management
  • Effective Written and Verbal Communication
  • Resolving Complex Issues
  • Supervision Abilities
  • Strategic Planning
  • Microsoft Excel
  • Microsoft Office
  • Employee Timesheet Processing
  • Daily Logs
  • Maintaining Office Records
  • Performance Improvement
  • Recordkeeping and File Management

Timeline

Manufacturing Production Supervisor

Hendrickson International
09.2022 - Current

Operations Manger

Walmart
07.2021 - 09.2022

HR Office Manager

Walmart
06.2017 - 07.2021

Floor Area manager & QA/Systems Area Manager

Managed Department
01.2010 - 06.2017

High School Diploma -

Jewett-Scio HS

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MICHLENE ZANTENE