Michlin McDonald
New Britain,CT
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
13
13
years of professional experience
1
1
Language
Work History
Senior Process Assistant
Amazon Fulfillment Center
1 2018 - Current
- Oversee all business operations, including team building, Coaching, Safety, SOPs, asset protection, regulatory compliance, quality, scheduling, cost control, for this high-volume location
- Supervise a staff of 70+
- Carry out financial and performance analyses to identify areas for improvement
- Communicate with Area Managers and Operations managers effectively to produce positive results
- Took over a new location and implemented performance optimization/turnaround strategies
- Improved chute rates from 135/shift to 200+/shift within months
- Frequently recognized by Area Managers for superior performance and surpassing goals
- Build a team on solid foundations via consistent coaching and openness for feedbacks.
Senior Representative
Verizon Wireless
01.2011 - 01.2015
- Directed all daily operations for this high-volume retail location
- Supervised a staff of 5
- Responsible for sales, staffing, training, customer service, financials, compliance, inventory control, and more
- Handled escalations sent by the customer via handwritten letter, by making direct outbound calls
- Increased efficiency, quality, and customer satisfaction by inventing solutions beneficial to both the consumer and company
- Motivated my team to achieve and exceed expectations of customers and management.
Education
Business Management -
Maple Heights High School
Maple Heights, OHSkills
Coaching
Self Motivation
Strategic Planning
Promotions
Trend tracking
Customer Relations
Staffing
Compliance
Safety
Policy & Procedure Design
Process Improvement
Performance Evaluations
Collaboration
Employee Development
MS Office
Visio
SQL
various proprietary systems
Professional Highlights
- Brought AFE2 chute rates from 135/shift to 200+/shift with consistency.
- Improved efficiency by cross-training shift leaders. Program adopted by other PAs.
- Saved money in labor costs by improving performance levels and controlling costs.
- Recognized for exceeding all quality, customer satisfaction, and performance goals for Amazon as an AFE2 Process Assistant.
- Increased retention rate in AFE by creating a team who is passionate about their work.
- Delivered consistent positive results during 3 years as Amazonian.
Timeline
Senior Representative
Verizon Wireless
01.2011 - 01.2015
Senior Process Assistant
Amazon Fulfillment Center
1 2018 - Current
Business Management -
Maple Heights High School