Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Languages
Timeline
Generic

MICHO WAHBA

Antioch

Summary

E X P E R I E N C E

Over ten years' experience in the food and beverage industry in all proficiencies. Excellent customer service skill. Highly productive and flexibility but relaxed under pressure. Teamwork skills and good interpersonal skills. Skilled in supervising operations within food and beverage environments. Background includes managing teams, overseeing inventory, and ensuring customer satisfaction. Known for strong multitasking skills, problem-solving ability, and commitment to maintaining high quality service standards. Demonstrated effectiveness in improving operational efficiency and boosting team performance through hands-on leadership style. Resourceful Food and Beverage Assistant Manager known for high productivity levels and efficient task completion. Skilled in inventory management, customer service excellence, and staff training. Excel at communication, teamwork, and problem-solving to deliver exceptional dining experiences. Committed to fostering a positive work environment and driving business success through hands-on leadership. Perceptive and hospitable food and beverage manager with several years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners. Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Food and Beverage Assistant Manager

Hilton
Brentwood
05.2022 - Current
  • Managed daily food and beverage operations to ensure exceptional guest experiences.
  • Oversaw setup of dining and event areas, maintaining high standards of presentation.
  • Enforced uniform and appearance guidelines for staff members.
  • Played a key role in recruiting, training, and supervising team members.
  • Created efficient staff schedules aligned with business demands.
  • Assisted with inventory management and procurement processes.

Food and Beverage Supervisor AM

Holiday Inn Express Nashville
Nashville
05.2020 - Current
  • Oversee daily food and beverage service, ensuring excellent guest interactions.
  • Ensure proper setup of dining and event areas.
  • Ensure staff adhere to uniform and appearance standards.
  • Assist in hiring, training, and managing staff.
  • Schedule staff according to business needs.
  • Assist with ordering and inventory management.

Food and Beverage Supervisor

Delaware North
Nashville
01.2018 - 01.2021
  • Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all members and guests.
  • Manages dining rooms, lounges, Halfway House, Beverage Cart, Catering and Cabana bars to ensure proper room preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
  • Confirms that all service staff are in proper uniform and adhere to the Club's appearance standards.
  • Hires, manages and trains staff in all technical and non-technical aspects of their role including Club standards of quality and service.
  • Scheduling employees according business needs and requirements.
  • Order and check inventory to make sure the house are always stocked and never run out.
  • Trained new hires in proper food handling techniques and safety regulations.
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
  • Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
  • Ensured compliance with health department regulations regarding food safety standards.
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Resolved customer complaints promptly in a professional manner.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Reviewed weekly sales reports to identify trends in sales volume for menu items.
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Banquet Supervisor

Gaylord Opryland Hotel
Nashville
01.2013 - 06.2018
  • Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
  • Ability to respond quickly and accurately to guest requests.
  • Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.

Banquet Captain

Embassy Suites
Nashville
01.2013 - 02.2015
  • Regularly inspect all front- and back-of-house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance and other standards are met.
  • Schedule banquet service staff to forecast and service standards, while maximizing profits.
  • Meeting clients, taking contracts to help them to discuss what they need to have in the event and reporting these to the banquet manager.

Education

MOTLOW STATE COMMUNITY COLLEGE

Skills

  • Managing Deliveries
  • Guest Relations
  • Money Handling
  • Performance Improvement
  • Staff Scheduling
  • Active Listening
  • Vendor Negotiations
  • Payroll Administration
  • Inventory management
  • Food safety
  • Event coordination
  • Staff scheduling
  • Customer service
  • Employee training
  • Team building
  • Conflict resolution
  • Quality control
  • Menu planning
  • Performance evaluation
  • Health compliance
  • Sales analysis
  • Operational efficiency
  • Budget management
  • Beverage making
  • Sanitation standards
  • Food pairings
  • Table management
  • Scheduling coordination
  • Cost control
  • Waste reduction
  • Allergy awareness
  • Ordering supplies
  • Employee coaching
  • Menu development
  • Promotions planning

Certification

  • Servsafe Certification
  • ABC alcoholic Permit

References

References available upon request.

Languages

  • Fluent in English
  • Fluent in Arabic

Languages

English
Full Professional
Arabic
Full Professional
Spanish
Professional
French
Professional

Timeline

Food and Beverage Assistant Manager

Hilton
05.2022 - Current

Food and Beverage Supervisor AM

Holiday Inn Express Nashville
05.2020 - Current

Food and Beverage Supervisor

Delaware North
01.2018 - 01.2021

Banquet Supervisor

Gaylord Opryland Hotel
01.2013 - 06.2018

Banquet Captain

Embassy Suites
01.2013 - 02.2015

MOTLOW STATE COMMUNITY COLLEGE
MICHO WAHBA