Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michyla Seymour

Indianapolis,IN

Summary

At Roller Cave, I excelled in enhancing customer loyalty through expert complaint resolution and empathy, demonstrating a blend of top-notch customer service and cash handling skills. My proactive approach and adaptability led to surpassing service goals, directly contributing to a positive and efficient customer experience. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.

Overview

2
2
years of professional experience

Work History

Customer Service/Cashier/Host

Roller Cave
10.2022 - Current
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized various software applications to process customer orders.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Redeemed coupons to discount purchases.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Warren Central High School
Indianapolis, IN

Skills

  • Customer Service
  • Customer Satisfaction
  • Customer Complaint Resolution
  • Patience and composure
  • Cash Handling
  • Cash handling expertise
  • Reliability and punctuality
  • Data entry proficiency
  • POS System Operation
  • Customer Focus
  • Drawer management
  • Customer inquiries
  • Guest Services
  • Effective Communication
  • Teamwork and Collaboration
  • Customer Relations
  • Self Motivation
  • Honest and Dependable
  • Adaptability and Flexibility
  • Customer Assistance
  • Multitasking Abilities
  • Inventory Stocking
  • Cash Register Operations
  • Professionalism
  • Creative Thinking
  • Problem-solving abilities
  • Adaptability
  • Attention to Detail

Timeline

Customer Service/Cashier/Host

Roller Cave
10.2022 - Current

Warren Central High School

Similar Profiles

CREATE PROFILE
Michyla Seymour