Summary
Overview
Work History
Education
Skills
Timeline
Mick Gilliland

Mick Gilliland

Tallmadge,OH

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

29
29
years of professional experience

Work History

Fundraising Sales Representative

Vertical Raise Fundraising
08.2023 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Real Estate Agent

Mosholder Realty
08.2021 - Current
  • Developed and maintained a network of industry professionals, including mortgage brokers, home inspectors, and contractors, to streamline the buying and selling process for clients
  • Demonstrated strong communication and interpersonal skills, effectively negotiating on behalf of clients and building long-lasting relationships with clients and industry contacts.
  • Managed contracts (CRM), negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.

Business Owner/Operator

Eco Clean
08.2014 - 12.2020
  • Increased overall business efficiency by streamlining operational processes and implementing new technologies.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Exceeded revenue targets through effective marketing strategies and expanding product offerings.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Developed long-term growth plans by conducting market research and identifying emerging trends in the industry.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
  • Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

Teacher

Ravenna School District
08.1995 - 06.2014
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Used my Master's Degree in Instructional Technology to develop a 6th Grade Math Curriculum adopted by the Board of Education as an alternative means to teach state standards.

Education

Master's degree - Instructional Technology

University of Akron Main Campus, Akron, OH
08.1996

Bachelor's degree - Elementary Education

University of Akron Main Campus, Akron, OH
05.1993

Bachelor's degree - Physical Education K

University of Akron Main Campus, Akron, OH
05.1993

Skills

  • Account Management
  • Client Account Management
  • Customer Service
  • Customer Needs Assessment
  • Product and Service Sales
  • Sales consultation
  • Client Service
  • Sales closing
  • Lead prospecting
  • Customer Retention
  • Interpersonal communication skills
  • Contract Negotiations

Timeline

Fundraising Sales Representative - Vertical Raise Fundraising
08.2023 - Current
Real Estate Agent - Mosholder Realty
08.2021 - Current
Business Owner/Operator - Eco Clean
08.2014 - 12.2020
Teacher - Ravenna School District
08.1995 - 06.2014
University of Akron Main Campus - Master's degree, Instructional Technology
University of Akron Main Campus - Bachelor's degree, Elementary Education
University of Akron Main Campus - Bachelor's degree, Physical Education K

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Mick Gilliland