Mick Mayerske
Edmond,OKLAHOMA
Summary
Versatile Operations and Relations Manager with a proven track record at Oak Tree National Golf Club, enhancing customer experience through continuous improvement and staff development while building strong relationships with some of the most powerful people in Oklahoma. Worked an average of 105 hours per week for four months during the heart of COVID to prevent club closure, due to staff shortages. Excelled in membership satisfaction and problem-solving, achieving significant efficiency gains. Skilled in customer empathy and operational streamlining, demonstrating adaptability and attention to detail without compromising service quality or relationships.
Overview
10
10
years of professional experience
Work History
Operations Manager, Customer Experience
Oak Tree National Golf Club
08.2020 - 01.2025
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Restaurant Bar Manager
Henry Hudson's Public House
01.2017 - 07.2020
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Lead Server
Upper Crust Wood Fired Pizza (Hal Smith)
06.2015 - 01.2017
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OK05-2015
Skills
- Staff development
- Customer empathy
- Customer acquisition
- Customer feedback management
- Problem-solving
- Attention to detail
- Reliability
- Decision-making
- Excellent communication
- Relationship building
- Interpersonal skills
- Adaptability
Timeline
Operations Manager, Customer Experience
Oak Tree National Golf Club
08.2020 - 01.2025
Restaurant Bar Manager
Henry Hudson's Public House
01.2017 - 07.2020
Lead Server
Upper Crust Wood Fired Pizza (Hal Smith)
06.2015 - 01.2017
High School Diploma -
Edmond Memorial High School
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