Mick Nguyen
Falls Church,VA
Summary
Motivated and adaptable professional with a background in the IT field. With 3 years of experience in hands on and remote troubleshooting of hardware and software, I thrive in fast-paced environments where I can leverage my problem-solving abilities to drive impactful results. Committed to continuous learning and growth, I am seeking new challenges where I can contribute my skills and make a meaningful impact.
Overview
9
9
years of professional experience
Work History
Data Technician
AWS
Chantilly, VA
03.2021 - Current
- Diagnose server problems in Linux
- Support, troubleshoot and resolve different server types
- Manage and complete projects
- Train junior Technicians and assign work for them
- Hands-on and remote troubleshooting of hardware and software
- Cooperated with the Lead and Manager to provide customers with the necessary infrastructure by effectively addressing ticket priorities as they are given
- Effectively able to work on hosts, document actions performed, escalate issues, and request parts with the provided ticketing systems
- Collaborated as part of a team to address work, yet acted independently and remained actively aware of co-workers’ actions to address and amend mistakes while educating them of what they could improve upon
Maintenance Technician
AT Auto
Fallschurch, VA
06.2015 - 10.2020
- Checked vehicle fluid levels and tire pressure, refilled fluids as needed.
- Assisted mechanics with repair tasks such as replacing brakes, spark plugs, and other parts.
- Performed basic troubleshooting to diagnose mechanical issues in vehicles.
- Transported vehicles between locations for repairs or servicing.
- Operated hoists and jacks to raise cars for inspections or repairs.
- Used diagnostic computers to identify system malfunctions in cars' electrical systems.
Education
High School Diploma -
Woodson High School
Fairfax, VA06.2014
Associate of Science - Health Science
Northern Virginia Community College
Annandale, VATimeline
Data Technician
AWS
03.2021 - Current
Maintenance Technician
AT Auto
06.2015 - 10.2020
High School Diploma -
Woodson High School
Associate of Science - Health Science
Northern Virginia Community College