Mick Ostrander

Afton,MN

Summary

Driven and versatile professional with a robust background in both hands-on service and customer interaction roles, notably as a Handy Man / Lawn Care specialist for my own company and a Sales Associate at Dollar Hobbyz. Excelled in technical skills and customer service, enhancing equipment performance and boosting client satisfaction. Demonstrated adaptability and problem-solving prowess, ready to bring value and expertise to any team.

Overview

years of professional experience

Certification

Work History

Handy Man / Lawn Care

Myself

Afton, MN

04.2024 - Current

I started my own company. helping any one that I could well still maintaining a part time job. I mainly did services that included landscaping, yard work, maintenance, heavy equipment operating tree trimming to removal you name it I’ll try to do it
Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
Enhanced equipment performance by performing routine maintenance and repairs as needed.
Adapted quickly to changing priorities while effectively managing workload during periods of high demand.
Increased workspace efficiency by organizing storage areas and maintaining an inventory of tools and supplies.
Loaded, unloaded, and moved material to and from storage and production areas.
Demonstrated versatility in skill set, effectively handling a range of maintenance tasks from painting and drywall repair to basic electrical and plumbing work.
Maintained and repaired facilities, equipment, and tools.

Sales Associate

Dollar Hobbyz

Woodbury, MN

12.2021 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School -

Stillwater Area High School

Stillwater, MN

05.2024

Skills

Not afraid to get dirty
Technical skills
Adaptability
Customer service
Attentions to details
Team work
Creativity
Problem solving
Time management
Good communication

Ready to learn
hands on learning
Mechanically inclined
Interested to know how things work
Metal working experience
Motivated to work
Power tool proficiency
Welding Techniques
Landscaping knowledge