Mickael Benavidez
Medford,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
3rd Person
Rays Food Place
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Route Sales Specialist
Bimbo U.S.A
08.2022 - 11.2023
- Maintained a clean and organized company vehicle, projecting a professional image at all times during route visits.
- Increased customer satisfaction by providing timely and efficient route sales services.
- Strengthened relationships with store managers through regular communication and collaboration on promotions.
- Grew sales revenue with consistent upselling and cross-selling techniques.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Contributed to team success through consistent achievement of individual sales targets and goals.
- Stocked shelves and loaded orders to prepare deliveries.
- Processed payments, made change, and provided receipts.
- Assisted with sorting and organizing stockroom items.
- Maintained records of sales and customer information to support accuracy.
M3 Grocery Manager
Walmart
06.2020 - 07.2022
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Fostered culture of safety and compliance, leading to reduction in workplace accidents.
Education
High School Diploma -
Grants Pass High School
Grants Pass06-2008
Skills
- Product presentation
- Account development
- Product displays
- Business transactions
- Display building
- Sales representation
- Route growth
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Cross selling
Timeline
3rd Person
Rays Food Place
11.2023 - Current
Route Sales Specialist
Bimbo U.S.A
08.2022 - 11.2023
M3 Grocery Manager
Walmart
06.2020 - 07.2022
High School Diploma -
Grants Pass High School
Similar Profiles
Ruben RodriguezRuben Rodriguez
Deli Clerk/Deli Cook at Rays Food PlaceDeli Clerk/Deli Cook at Rays Food Place
Dakota AndersenDakota Andersen
Manager, Cashier, Produce Clerk, Courtesy Clerk at Rays Food PlaceManager, Cashier, Produce Clerk, Courtesy Clerk at Rays Food Place
Brian LemasterBrian Lemaster
Store Manager at Rays Food PlaceStore Manager at Rays Food Place