Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mickael Lall

Royal Palm,FL

Summary

Strong passion for Technology with a Expert knowledge in Cyber Security. Also experienced in the Financial Hedgefund environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Information Technology Manager

Jones Family Office
12.2023 - Current
  • Direct Support for Paul Tudor Jones, all technical issues
  • Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
  • Researched and recommended innovative and automated approaches to routine tasks.
  • Authored service level agreements for help desk operations.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Managed high levels of call flow and responded to technical support needs.

Security Analyst / Executive Support

Jones Private Family Office
09.2019 - 11.2023
  • Support all C level executives, Direct lead to Principle and family members.
  • Provide 24x7 on-call support. Troubleshooting technologies issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
  • Establishing trust and maintaining a high level of confidentiality for all VIP tasks.
  • Creating and executing detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.
  • Azure admin, 365 admin support, Extensive IT global travel with white glove service, VIP support.
  • Crestron support. Cymulate, Mimecast administration.
  • Troubleshooting Office 365, Exchange, VPN, MDM, MFA.

Support Engineer

Millennium
02.2016 - 06.2019
  • Respond to and resolving support requests for the end users.
  • Create and maintain an Asset Inventory for corporate technology assets.
  • Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices and printers.
  • On-board new employees, create accounts, and order hardware and software for those employees, assist in the training and orientation of new staff in the use of hardware and software.
  • Support Market Data applications and infrastructure (Bloomberg, TradeWeb, Thompson One, Factset, etc.) and related add-ins.
  • Supports telephony adds, moves and changes as required.
  • Assist internal customers by providing Audio/Video Conference support for presentations and meetings.
  • Interact with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops.
  • Configure iPhone, iPad, BlackBerry and Android devices utilizing Exchange ActiveSync or Blackberry Enterprise Server.
  • Build virtual machines and configurations. Manage users using active directory.
  • Checkpoint configuration and encryption.

Desktop Support

Bridgewater Associates
05.2015 - 02.2016
  • Provide high quality IT support services to over 2,000 end users.
  • Liaise with customer contacts to define service support/restoration expectations and metrics to evolve support standards.
  • Assess, communicate, and ensure prioritized mitigation of strategic risks to the service.
  • Envision/ensure delivery of new technologies, processes, policies, and procedures for service.
  • Analyze/synthesize and communicate overall status of service.
  • Ensuring high customer satisfaction levels are maintained.
  • Resolution of technology infrastructure events.
  • Enterprise management of incidents.
  • Learning new processes, policies, procedures and technologies.
  • Enhancing service capability through optimization and expansion.

IT Consultant/Jr Network Engineer/ Desktop Support Engineer

eVero Corporation
01.2014 - 05.2015
  • Provide technical and network support to all NY offices via email, phone and remote (Zoom.me and TeamViewer).
  • Install and upgrade hardware and software components (Mac & Windows).
  • Responsible for administration of Google Apps, Zimbra, and Imail.
  • Configure VOIP phones through Mitel switch (front and backend support).
  • Configure mobile devices (Blackberry, iPhones, Androids).
  • Provide support to MS Office Suite.
  • Troubleshoot VMWare servers.
  • Troubleshoot and setup switches and routers (Cisco & Patch panel management).
  • Perform Windows Critical Patching via WSUS.
  • Manage Active Directory accounts and groups; create and manage new users/email IDs.
  • Ensure that all terminals and servers are in good working condition at all times; monitor Blade app server and Thin clients.
  • Diagnose and troubleshoot local/network desktop printers.
  • Set up printer driver in Windows OS environment.
  • Troubleshoot Windows server; set Share and NTFS permissions.
  • Responsible for Symantec Backup Exec 2010R3 & 2014 and Backup Daily Maintenance.
  • Troubleshoot backup job failure causes.
  • Responsible for Symantec Endpoint Protection management and deployments.
  • Provide support to Windows Server 2003/2008/2008R2/2012/2012R2, Windows 7/XP and Windows 8/8.1.
  • Provide L2 / L3 support for connectivity forward incidents to Administrators, Engineers and Architects.

Helpdesk Analyst

NYC Department of Education
02.2013 - 01.2014
  • Assisted in setting up new computers in classrooms and offices.
  • Installed software, ensured that LCD projectors, smart boards, and other related audio/video equipment are functioning.
  • Troubleshot hardware and software problems in coordination with DOE Help Center and Borough technology staff.
  • Configured wireless devices to access DOE network.
  • Maintained classroom servers and technology equipment inventory.
  • Monitored equipment and worked with Help Center to ensure timely repair.

Education

B.A - computer information technology, Information Technology

City Tech, CUNY
New York, NY
01.2013

Master's degree - Cybersecurity & Information Assurance

Western Governors University
01.2019

Skills

  • End user support
  • System administration
  • Troubleshooting and Diagnostics
  • Incident management
  • IT security management
  • Video conference support
  • Network and server management
  • Advanced troubleshooting
  • Windows operating system
  • Patch management

Certification

  • CCNA Routing and Switching, Cisco
  • Certified Ethical Hacker, EC-Council
  • MimeCast Certified Product Professional, Mimecast, 07/01/20, 07/01/22, C7080

Timeline

Information Technology Manager

Jones Family Office
12.2023 - Current

Security Analyst / Executive Support

Jones Private Family Office
09.2019 - 11.2023

Support Engineer

Millennium
02.2016 - 06.2019

Desktop Support

Bridgewater Associates
05.2015 - 02.2016

IT Consultant/Jr Network Engineer/ Desktop Support Engineer

eVero Corporation
01.2014 - 05.2015

Helpdesk Analyst

NYC Department of Education
02.2013 - 01.2014

Master's degree - Cybersecurity & Information Assurance

Western Governors University

B.A - computer information technology, Information Technology

City Tech, CUNY

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