Mickail Thrasher
Little Rock,AR
Summary
Results driven professional with 6+ years of experience impacting organizational performance through execution of multimillion-dollar operations, data configuration, short/long term strategic planning, business development, and project management. Expert in troubleshooting policies and procedures that improve efficiency, reduce cost, and enhance programming systems. Background suited for fast-paced, sizable, field, and/or corporate environments. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
Work History
IT Business Analyst
Usable Life
06.2021 - 09.2023
- Track support issues, perform root cause analysis, implement solutions, and support large group initiatives
- Perform project activities including requirements gathering, configurations, testing, training and go live support
- Cross-train and serve as a mentor to Associate Business Systems Analysts
- Serve as a technical expert on all aspects of data & application support
- Work with vendors to resolve issues, deliver system enhancements and support the application
- Perform systems analysis, data analysis, and production support for company applications and administration systems
- Coordinate project activities which include project status updates, kick offs, project closure activities
- Serve as the project lead for limited profile projects
- Gather, analyze, document, and validate the needs of business stakeholders
- Provide functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals
- Create training documents and maintain project files and updates
- Facilitate training on new systems and/or process implementations
- Help with the analysis of workable solutions to application, web, and systems problems
- Focus on timely methods for achieving deliverables
- Work on small to large projects that have system-wide impact
- Work with the business on identifying project risks and mitigation strategies.
Business Analyst/ Technical Writer
Dassault Falcon Jet
08.2019 - 01.2021
- Supported Business Initiatives through data analysis identification of implementation barriers and user acceptance testing of new systems
- Identified and analyzed user requirements, procedures, and problems to improve existing processes
- Performed detailed analysis on assigned projects, recommended potential business solutions and assisted with implementation
- Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Assisted in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design
- Managed informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvements
- Validated resources requirements and developed cost estimates models
- Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency
- Executed systems test from existing test plans
- Assists in analyzing testing results in all phases
- Collaborated between the customer and developers in properly translating business, financial, and functional software requirements
- Prepared tested software upgrades including maintenance of test plans
- Followed corporate standards in naming conventions, security, and interface design.
IT Systems Coordinator
Arkansas Probation and Parole
03.2017 - 08.2019
- Instituted protocols for the use of IT across departments and projects
- Provided advice on the most suitable IT choices
- Provided technical support or training for systems and networks
- Acted as link between end users and higher-level support
- Installed and configured software and hardware (printers, network cards, kiosks, etc)
- Monitored system and network performances
- Performed troubleshooting, repair, and restore data on ACC regulated kiosks across the state
- Collaborated with other professionals to maintain standards and policies
- Supported and maintained EOMIS software
- Developed, plan, and manage EOMIS projects as well as monitor the usage and performance of end users
- Applied standard application design principles to create logical and physical application designs to promote efficiency
- Assisted in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.
Onsite Configuration Training Manager
ABC Financial
12.2015 - 03.2017
- Contributed to company's $100 to $500 million annual revenue and “2015/2016 Arkansas' Best Places to Work” ranking by working with business owners/managers to source outside vendors and develop an understanding of processes and configure software for their business needs
- Worked with On-site Implementation Managers to assure configuration is correct and on deployment schedule and assist with configuration of software and hardware according to business needs
- Educated 100+ front and back-office staff on system and software functions
- Worked in a team environment to resolve client configuration concerns and develop, test, and deploy software changes
- Provided consultation and expert advice to club management on technical products that best fit business objectives
- Designed training modules implementing strategic business practices and organizational behavior training concepts
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance
- Effectively trained instructors and supervisors in techniques for managing employees
- Presented training information via role playing, simulations and team exercises
- Wrote and/or updated documentation to describe software environment, implementations.
Education
Master of Arts Information Technology Management -
Webster University
Little Rock, AR05.2014
Bachelor of Arts Management Information System -
University of Arkansas at Little Rock
Little Rock, AR12.2012
Skills
- Documentation Management
- Staff Training
- Productivity Improvement
- Scrum Methodology
- Reporting
- Project management software
- Data analysis
- Agile Methodology
- Jira
- Project scope
- Microsoft Suite
- Task Delegation
Timeline
IT Business Analyst
Usable Life
06.2021 - 09.2023
Business Analyst/ Technical Writer
Dassault Falcon Jet
08.2019 - 01.2021
IT Systems Coordinator
Arkansas Probation and Parole
03.2017 - 08.2019
Onsite Configuration Training Manager
ABC Financial
12.2015 - 03.2017
Master of Arts Information Technology Management -
Webster University
Bachelor of Arts Management Information System -
University of Arkansas at Little Rock
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