Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Mickala Hill

New Haven

Summary

Dynamic health advocate with experience at AmeriCorps NCCC, excelling in care coordination and community outreach. Proven ability to enhance patient access to healthcare through innovative programming and effective communication. Skilled in customer service, fostering collaboration to achieve impactful results in underserved populations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

AmeriCorps Family Wellness Assistant

AmeriCorps NCCC
Middletown
01.2025 - Current
  • Increase Access To Health Care for Underserved Population
  • Provide individual patient health education and care coordination to encourage routine appointment attendance.
  • Research successful new and existing community outreach opportunities to improve patient access to health care.
  • Participate in monthly diaper bank programs in Hartford, Middletown, and New Britain, establishing efficient inventory and distribution systems.
  • Participate in biweekly food-share events at the New Britain Family Wellness Center.
  • Maintained the agency-wide Reach Out and Read Literacy Program, used for the Community Health Center Literacy Program for children from birth to five during well-child visits.
  • Developed and implemented, with the support of the Coordinator, new programming to include playgroups for children, and a support group for families.
  • Engage, assist, and participate in special programming such as community baby showers, car seat initiatives, and culturally themed events.

Retail Sales Associate

Champs Sports
Farmington
11.2021 - Current
  • Resolved customer complaints and inquiries with positive attitude and effective solutions.
  • Greeted customers to assess needs and enhance overall experience.
  • Provided knowledgeable assistance on sales floor, fostering customer engagement.
  • Explained products and services to support informed purchasing decisions.
  • Developed strong interpersonal skills for effective communication with customers and coworkers.
  • Mastered point-of-sale systems, including cash register operations, and credit card processing.

Dietary Aide

Grandview Rehabilitation and Healthcare Center
New Britain
03.2024 - 08.2024
  • Delivered meal trays to patient rooms within scheduled times.
  • Assisted in preparing and serving meals based on dietary requirements.
  • Performed daily cleaning duties, including sweeping and mopping floors.
  • Checked meal trays for adherence to diet modifications.
  • Responded promptly to dietary requests from patients and families.
  • Provided exceptional customer service to residents, staff, and families.
  • Demonstrated effective communication skills with patients and healthcare team.

Teen Volunteer: Information Desk Receptionist

Hospital of Central Connecticut
New Britain
07.2021 - 08.2021
  • Organized documents and materials to enhance information management efficiency.
  • Resolved patient and visitor issues through effective problem-solving techniques.
  • Responded to inquiries with professionalism, ensuring courteous communication.
  • Developed informational materials, including brochures and newsletters, for visitor distribution.

Education

High School -

New Britain High School
New Britain, CT
06.2024

Associate of Science -

Capital Community College
Hartford, CT

Skills

  • Therapeutic diets
  • Health education
  • Care coordination
  • Community outreach
  • Attention to detail
  • Multitasking abilities
  • Customer service
  • Team collaboration

Certification

Certified Advance Tax Preparer- Human Resource of New Britain

Youth Mental Health First Aid- National Council For Mental Wellbeing

Adult Mental Health First Aid-National Council For Mental Wellbeing

Adult and Pediatric First Aid/CPR/ AED- American Red Cross

References

  • Raneda Porter, AmeriCorps Program Director, porterr@chc1.com
  • Nathaniel Holmes, Community Wellness & Engagement Program Specialist, holmesn@chc1.com
  • Cassandra Johnson, Program Specialist Manager, johnsoca@chc1.com
  • Leticia Mangual, Director Of Employment And Training, Human Resource Of New Britain, Imangual@hranbct.org

References

References available upon request.

Timeline

AmeriCorps Family Wellness Assistant

AmeriCorps NCCC
01.2025 - Current

Dietary Aide

Grandview Rehabilitation and Healthcare Center
03.2024 - 08.2024

Retail Sales Associate

Champs Sports
11.2021 - Current

Teen Volunteer: Information Desk Receptionist

Hospital of Central Connecticut
07.2021 - 08.2021

High School -

New Britain High School

Associate of Science -

Capital Community College

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