Mickayla Akins
Pocola,OK
Summary
Versatile and results-driven professional with extensive experience at Dewafflebakkers, adept in machine operation and enhancing workplace safety. Demonstrated ability to improve efficiency and reduce waste, complemented by strong problem-solving skills and teamwork. Achieved superior product quality and customer satisfaction, showcasing exceptional attention to detail and communication abilities.
Overview
13
13
years of professional experience
Work History
Line Lead
Dewafflebakkers
Little Rock, AR
10.2022 - 01.2025
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Monitored product quality to achieve superior quality reputation.
- Collaborated with manager on performance-related issues and employee performance reviews.
Beauty Consultant
Sally's Beauty Supply
Fort Smith, AR
05.2016 - 10.2017
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Host
Jj's Grill
Fort Smith, AR
08.2015 - 06.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Khols
Fort Smith, AR
02.2012 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Fort Smith Adult Education
Fort Smith, AR03.2010
Skills
- Certified machine operator at DeWaffelbakkers
- Certified mixer operator at DeWaffelbakkers
- Cleaning procedures
- Raw material handling
- Efficiency optimization
- Waste reduction
- Worksite safety
- Teamwork
- Problem-solving
- Packaging experience
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Excellent communication
Timeline
Line Lead
Dewafflebakkers
10.2022 - 01.2025
Beauty Consultant
Sally's Beauty Supply
05.2016 - 10.2017
Host
Jj's Grill
08.2015 - 06.2016
Sales Associate
Khols
02.2012 - 08.2015
GED -
Fort Smith Adult Education