Summary
Overview
Work History
Education
Skills
Awards and Acknowledgements
References
Relevant Academic Experience
Timeline
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Mickayla Douglas

Memphis,TN

Summary

Skilled professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Also have a solid foundation in medical terminology and documentation. Efficiently supported physicians by accurately transcribing patient information and managing electronic health records. Demonstrated strong organizational skills and attention to detail, ensuring seamless communication and high-quality patient care.

Overview

7
7
years of professional experience

Work History

Assistant Office Manager/Clinical Assistant

Centers for Urinary and Pelvic
05.2020 - Current
  • Supports company operations and maintaining office systems and supervising staff and associated personnel
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Transcribe and dictate medical records into electronic healthcare record, while ensuring accuracy
  • Acts as a liaison between patient and physician to facilitate exceptional and accurate patient care
  • Perform minor diagnostic tests and procedures as directed by associated healthcare professional
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

Pharmacy Technician

Walmart
01.2020 - 08.2021
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Medical Scribe

Mmodal
05.2018 - 01.2019
  • Accurately and thoroughly document medical visits in the electronic medical record in collaboration with providing physician
  • Audit clinical data, lab results, test results, and the interpretation of the results by the providing physician
  • Interpret radiologic reports and laboratory specimens
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.

Education

Bachelor of Science - Health And Human Performance - Exercise Science

University of Tennessee At Martin
Martin, TN
08.2021

Microbiology Laboratory Experience -

Martin, TN
12.2017

Skills

  • Microsoft Word
  • Customer service
  • Staff training
  • Document preparation
  • Excel
  • PowerPoint
  • Outlook
  • EPIC
  • Workflow optimization
  • Organizational skills
  • Problem-solving skills
  • Team collaboration
  • Supply restocking
  • Drug inventory control

Awards and Acknowledgements

  • National Honors Society, 05/18-Present, Academic award for maintaining over 3.0 G.P.A. after sophomore year of college
  • Intern of the Year, 05/18-Present
  • Pi Eta Sigma Member, 05/17-Present, Academic awards for having over a 3.5 G.P.A. after freshman year of college
  • Volunteer of Year, 05/17-Present

References

  • Marquavis Clark, Pharmacy Technician, 901-619-3507
  • Travis Hyman, IT Support Engineer, 901-834-2195
  • Shelley Townsend, Practice Manager, 901-326-8294

Relevant Academic Experience

  • Biostatistical Dissertation: Effects of Contraceptive Methods on Fecundity, Martin, TN, 09/17, Surveyed several women to attain information associated with contraceptive method and use, Constructed elaborate graphs containing data associated with contraceptive methods, use, and fecundity, Published extensive report exhibiting conclusive data along with an accompanying PowerPoint presentation
  • Microbiology Laboratory Experience, Martin, TN, 08/17-12/17, Independently performed experimental procedures for the following: Polymerase Chain Reaction, Gel Electrophoresis, DNA sequencing, Wet Mount slide preparation, Gram positive and Negative staining, and Bioassay., Composed extensive lab reports outlining experimental procedure, Analyzed conclusive evidence, Composed extensive lab reports outlining experimental background information, observations, and conclusions

Timeline

Assistant Office Manager/Clinical Assistant

Centers for Urinary and Pelvic
05.2020 - Current

Pharmacy Technician

Walmart
01.2020 - 08.2021

Medical Scribe

Mmodal
05.2018 - 01.2019

Microbiology Laboratory Experience -

Bachelor of Science - Health And Human Performance - Exercise Science

University of Tennessee At Martin

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Mickayla Douglas