Mickayla Hayes
Englewood,FL
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and sales at Sisters Restaurant through exceptional service and upselling techniques. Leveraging strong work ethic and hospitality expertise, I effectively managed multiple tasks, contributing to a positive dining experience and fostering customer loyalty. Skilled in cash handling and guest engagement, my approach led to significant performance improvements. I find joy in working and try to maintain a positive attitude while at work.
Overview
4
4
years of professional experience
Work History
Server
Sisters Restaurant
02.2020 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate In Child Education - Child Development
State College of Florida, Manatee-Sarasota
Bradenton, FL12.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- Sales Techniques
- Performance Improvement
- Suggestive Selling
Timeline
Server
Sisters Restaurant
02.2020 - 08.2024
Associate In Child Education - Child Development
State College of Florida, Manatee-Sarasota