Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mickayla Hoerauf

Lake Orion

Summary

Dynamic Assistant Manager at Sweetwaters Coffee & Tea, recognized for enhancing service excellence and streamlining inventory management. Proven ability to coach teams, improve operational efficiency, and foster client engagement. Skilled in financial transaction processing and adept at implementing strategic improvements, resulting in increased customer satisfaction and reduced discrepancies.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Sweetwaters Coffee & Tea
05.2022 - Current
  • Assisted in daily operations and maintained efficient workflow processes.
  • Supported team members by handling routine administrative tasks effectively.
  • Collaborated with staff to ensure compliance with company policies and procedures.
  • Contributed to inventory management by tracking supplies and placing orders as needed.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Crew Leader

Tim Hortons
03.2019 - 10.2019
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored new crew members on best practices and operational standards.
  • Implemented process improvements that enhanced service delivery and reduced downtime.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.

Education

High School Diploma -

Magnolia Faith Academy
Macomb, MI
06-2017

Skills

  • Service excellence
  • Financial transaction processing
  • Strategic team guidance
  • Analytical decision-making
  • Client engagement
  • Workforce skill enhancement
  • Proficient in delegating tasks
  • Strong organizational skills
  • Health and safety regulations
  • Content promotion expertise
  • Food service coordination
  • Cafe inventory management

Languages

ASL
Limited Working

Timeline

Assistant Manager

Sweetwaters Coffee & Tea
05.2022 - Current

Crew Leader

Tim Hortons
03.2019 - 10.2019

High School Diploma -

Magnolia Faith Academy

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