MICKAYLA MONROE
Dallas,TX
Summary
I am currently seeking an opportunity to enhance my professional development. I have over 8 years of retail experience and over 10 years of serving customers. I am a fast learner with an entrepreneurial spirit, and would like to apply my skills to a company that challenges me.
Overview
10
10
years of professional experience
Work History
Keyholder/Stylist
Maria Tash Venus
07.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Enhanced client satisfaction by providing personalized styling advice and jewelry recommendations.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
Sales Associate
Fabletics - Tech Style Fashion Group
07.2019 - 07.2022
- Customer engagement such as giving out product knowledge inside the store and also online for a smooth customer experience
- Working together with my peers to actively achieve goals and to meet deadlines in a timely fashion
- Working with inventory to put out new product for customers
- Training other members on the team with more knowledge within the company and to help grow them individually
- Maintaining visual layouts and keeping up with store merchandising guidelines to keep the store fresh and new
- Handling manager level issues with customers and providing a solution to difficult problems
Team Member
Shake Shack
03.2017 - 07.2019
- Worked in a fast-paced environment and ensured guests with friendly and fast service
- Performed multiple tasks at once by taking orders on the register and also making the orders on the food line
- Provided guests with a good and safe dining experience by giving out customer service and offering recommendations to new guests at the restaurant
Sales Associate
Rack Room Shoes
08.2014 - 03.2017
- Worked in a competitive sales environment against other stores while always putting the customers first
- Handled inventory with new items that come in and kept track of items already in-store
- Helped customers with their needs and gave out information on any promotional sales for the customer's knowledge
- Helped even out the final count for registers before opening and after closing the store
- Kept the store clean by performing any cleaning tasks necessary
- Helped unload the truck delivering items with managers and processed shipment to keep the store's inventory afloat
Education
Associates of Science -
Collin College
11.2024
High School Diploma -
Plano East Senior High School
01.2014
Skills
- Retail Sales expertise
- Customer Service
- Merchandising
- POS
- Training and mentoring
- Store maintenance
- Sales proficiency
- Problem-solving abilities
- Team Leadership
- Relationship building and management
- Organization
- Creative vision
Timeline
Keyholder/Stylist
Maria Tash Venus
07.2022 - Current
Sales Associate
Fabletics - Tech Style Fashion Group
07.2019 - 07.2022
Team Member
Shake Shack
03.2017 - 07.2019
Sales Associate
Rack Room Shoes
08.2014 - 03.2017
High School Diploma -
Plano East Senior High School
Associates of Science -
Collin College
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