Mickayla Florio
Sunrise,FL
Summary
Criminal justice student with a demonstrated ability to prioritize tasks and proactively address issues. Possessing strong communication skills and a diligent work ethic, I am prepared to take on new opportunities and contribute to the growth and success of a dynamic organization.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Sicilian Oven
Plantation, FL
05.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Hostess Coordinator
Bonefish Grill Restaurants
Plantation, FL
05.2020 - 05.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
Receptionist / Assistant Manager
L'Acqua Nail Spa
Plantation, FL
04.2015 - 05.2020
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Scheduled appointments for clients and ensured accuracy of information.
- Maintained a neat, organized reception area.
- Managed office supplies inventory and reordered when necessary.
- Processed customer payments in accordance with company policy.
- Performed data entry tasks into various software systems accurately and quickly.
- Ensured that all visitors sign-in upon entering the premises.
- Inputted client contact information into database accurately.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored staff performance and addressed issues.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL12-2021
High School Diploma -
Western High School
Davie, FL06-2019
Bachelor of Arts - Criminal Justice/Criminology
Florida State University
Tallahassee, FLSkills
- Verbal and written communication
- Team Leadership
- Guest Engagement
- Strong Work Ethic
- Time Management
- Customer Service
- Problem Solving
- Driven and Determined
- Creative
- Attention to Detail
References
References available upon request.
Timeline
Server/Bartender
Sicilian Oven
05.2021 - Current
Hostess Coordinator
Bonefish Grill Restaurants
05.2020 - 05.2021
Receptionist / Assistant Manager
L'Acqua Nail Spa
04.2015 - 05.2020
Associate of Arts -
Broward College
High School Diploma -
Western High School
Bachelor of Arts - Criminal Justice/Criminology
Florida State University