Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Micke Haile

Spring Lake,NC

Summary

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate

Amazon
10.2024 - 12.2024
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Sales Consultant

Cellular Sales Verizon
05.2022 - 08.2024
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.

Sales Consultant

CarMax
07.2020 - 02.2022
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Server

IHOP
09.2019 - 07.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Woodland Regional High School
Beacon Falls, CT
06-2019

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Relationship building
  • Order fulfillment
  • Customer relationship management (CRM)
  • Objection handling
  • B2B sales

Certification

  • Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Associate

Amazon
10.2024 - 12.2024

Sales Consultant

Cellular Sales Verizon
05.2022 - 08.2024

Sales Consultant

CarMax
07.2020 - 02.2022

Server

IHOP
09.2019 - 07.2020

High School Diploma -

Woodland Regional High School

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Micke Haile