Summary
Overview
Work History
Education
Skills
Timeline
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Mickeala Romans

Port Saint Lucie

Summary

Experienced administrative assistant with a strong commitment to delivering outstanding customer service in a fast-paced setting. Exceptional organizational skills and ability to make sound decisions while juggling multiple tasks simultaneously. Thrives on self-motivation and is equally effective working independently or as part of a team.

Overview

3
3
years of professional experience

Work History

Administrative Assistant Office Manager

SEK Holdings
06.2018 - 03.2019
  • Hired/Fired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Excel and Word and Google Documents

Lead Sales Representative

T-Mobile
11.2017 - 06.2018
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Reached out to patrons upon order completion to evaluate service requirements.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Introduced new offerings to enhance customer experience.

Lead Customer Service Representative

Express Scripts
05.2016 - 11.2017
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Addressed diverse customer inquiries across 100+ interactions per shift promptly.
  • Clarified payment handling protocols and support procedures for customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Education

Associates of Arts - Accounting

Indian River State College
Fort Pierce, Florida
03.2025

High School Diploma -

Fort Pierce Central High School
Fort Pierce, Florida
01.2012

Skills

  • Strategic planning
  • Business administration
  • Scheduling
  • Human resources administration
  • Advertising and marketing
  • Organization and cleaning
  • Staff management
  • Inventory control
  • Brand building
  • Employee scheduling
  • Document review
  • Leadership

Timeline

Administrative Assistant Office Manager

SEK Holdings
06.2018 - 03.2019

Lead Sales Representative

T-Mobile
11.2017 - 06.2018

Lead Customer Service Representative

Express Scripts
05.2016 - 11.2017

High School Diploma -

Fort Pierce Central High School

Associates of Arts - Accounting

Indian River State College

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Mickeala Romans