MICKEE DAGDAGAN
Lawton,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
FRONT DESK AGENT
WoodSpring Suites extended stay
Bakersfield, California
02.2024 - 10.2024
- Processed payments accurately and efficiently
- Resolved customer complaints promptly and courteously
- Monitored security cameras in lobby area as needed
- Collaborated with colleagues to ensure smooth operations of front desk area
- Answered telephones and greeted visitors to assist, answer questions and direct
- Computed bills, collected payments and made change for guests
NIGHT AUDITOR
Holiday Inn Express Hotel
Delano, California
12.2021 - 01.2024
- Generated daily reports detailing occupancy levels, revenue amounts
- Managed front desk duties, including late-night check-ins, handling guest requests, and balancing transactions
- Oversaw overnight operations, ensuring the safety and comfort of guests
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies
- Greeted arriving guests and checked them in to their rooms
FOOD AND BEVERAGE SUPERVISOR
Holiday Inn Express Hotel
Fort Sill, OK
02.2017 - 10.2021
- Supervised food and beverage operations, ensuring quality service and adherence to health and safety regulations
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods
- Managed team schedules, provided training, and addressed staff performance
- Assisted in inventory management, ordering supplies, and maintaining accurate records of daily operations
- Trained new hires in proper food handling techniques and safety regulations
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards
- Inspected equipment regularly for signs of damage or wear and tear; arranged for repairs when necessary
FRONT DESK REPRESENTATIVE
Holiday Inn Express Hotel
Fort Sill, Oklahoma
08.2015 - 02.2017
- Greeted customers in a friendly and courteous manner
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed
- Verified customer identification and processed payments for services rendered
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies
- Handled cash transactions accurately according to established policies and procedures
- Welcomed large volume of guests and improved overall customer service
MOTOR TRANSPORTATION SPECIALIST
U.S ARMY 685th Trans Co. TT
Fort Sill, OK
05.2012 - 11.2013
- Managed the transport and logistical needs of assigned units
- Ensured proper maintenance and operational readiness of vehicles
- Coordinated transportation schedules, ensured compliance with safety regulations, and managed data entry related to vehicle logs
- Trained and supervised team members in safe vehicle operations and transportation protocols
Education
High School Diploma -
Delano High School
Delano, CA06.2011
Some College -
Cameron University
Lawton, OKSkills
- Customer Service
- Cash Handling
- Computer Literacy
- Microsoft Office
- Data Entry
- Administrative Skills
- Filing
- Word Processing
Timeline
FRONT DESK AGENT
WoodSpring Suites extended stay
02.2024 - 10.2024
NIGHT AUDITOR
Holiday Inn Express Hotel
12.2021 - 01.2024
FOOD AND BEVERAGE SUPERVISOR
Holiday Inn Express Hotel
02.2017 - 10.2021
FRONT DESK REPRESENTATIVE
Holiday Inn Express Hotel
08.2015 - 02.2017
MOTOR TRANSPORTATION SPECIALIST
U.S ARMY 685th Trans Co. TT
05.2012 - 11.2013
High School Diploma -
Delano High School
Some College -
Cameron University
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