Mickel El Jaouhari
Houston
Summary
Born in Venezuela with a sister and a brother, growing up in different countries i i learned different views and equity and have a fair perspective when it comes to dealing with problems. High School was when i learned that i enjoyed talking to people and used that as a initiative to have a Career based on social interaction..Managing a fast food restaurants as my first job to working at COVID-19 call centers I have dealt with all sorts of different problems in high stress situations. I think with my overall background i would prove to be an asset
Overview
7
7
years of professional experience
Work History
Storage, Logistics & Credit Department Manager
Company
Naranjo
06.2023 - 02.2025
- Evaluated existing customer performance by analyzing repayment behavior and account status.
- Negotiated payment plans with customers, meeting sales and cash flow objectives.
- Facilitated interdepartmental communication to promote a secure operational environment.
- Maintained organized documentation of credit history and payment plans.
- Established rapport through constant communication with clients.
- Collected overdue payments from customers using various methods such as phone calls, emails or showing up in person
- Executed sales and debt collection routes efficiently.
Server
Darden Restaurants
Houston
11.2021 - 04.2023
- Memorized menu additions, changes and limited offerings.
- Achieved sales quotas through consistently promoting high-profit items and daily specials.
- Prepared hot, cold and mixed drinks for patrons, including chilling bottles of wine.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Trained new servers in company policies, guest service standards and best practices.
Case Manager
South Dakota Department of Health
Houston
11.2020 - 05.2021
- Evaluated treatment plans for medical necessity, and resource availability.
- Contributed to decreasing re-hospitalization rates through improved patient relations, education and discharge planning.
- Determined service requirements and tapped into available support networks to maximize care.
- Collaborated with care teams to connect individuals with community resources.
- Developed appropriate care plans based on current standards of practice and facility guidelines.
- Anticipated individual patients' discharge issues and implemented proactive resolutions.
Contact Tracer
Tracing Team Of Fortbend District
Houston
01.2020 - 05.2020
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Building a rapport with case ensuring the quality of call.
- Contact cases to respond to inquiries or inform them of any changes on their quarantine dates.
- In charge of calling cases that have tested positive or have been in close contact with someone who has tested positive for COVID-19.
- Fill out case files with private information such as address, health, recent contacts etc.
Assistant General Manager
Taco Casa
Houston
01.2018 - 12.2019
- Hire, train, or supervise employees in compliance to the set of rules.
- Monitor and follow applicable rules and regulations.
- Cash Register deposit.
- Take care of costumer worries, complaints or issues.
- Delegate employees and organize shift as preliminary action.
- Prepare buy orders on products that need to be restocked Weekly.
- Monitor truck orders to ensure that product come in on time and resolve problems related to bad or undelivered product.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associates of Applied Sciences -
Lone Star College System
Cypress, TX05.2024
High School Diploma - Multiple IB Program Certifiicates
Pan-American School Of Costa Rica
San Jose, San Jose07.2017
Skills
- Adaptability
- Proactiveness
- Results-oriented
- Proficiency in Microsoft
- Quick Learner
- Time Management
- 90 WPM typing speed
- Client and Company Rapport
- Filing and data archiving
- Customer relations
- Communications
- Attention to Detail
- Organizational Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Elementary
Timeline
Storage, Logistics & Credit Department Manager
Company
06.2023 - 02.2025
Server
Darden Restaurants
11.2021 - 04.2023
Case Manager
South Dakota Department of Health
11.2020 - 05.2021
Contact Tracer
Tracing Team Of Fortbend District
01.2020 - 05.2020
Assistant General Manager
Taco Casa
01.2018 - 12.2019
Associates of Applied Sciences -
Lone Star College System
High School Diploma - Multiple IB Program Certifiicates
Pan-American School Of Costa Rica
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