Mickel Lyons
Swissvale,PA
Summary
To secure a position involving responsibility and working with others or on my own to achieve advancement and growth for the company. Also, one that will utilize my management skills, and abilities to work in a fast-paced environment as a leader.
Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Overview
11
11
years of professional experience
Work History
Home Health Aide Manager
Lyons Homecare Agency LLC
Pittsburgh, PA
01.2023 - Current
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise during in home routine observation of Home Health Aide while caring for patient.
- Trained Home Health Aides in light housekeeping, laundry, meal preparation, and running errands to enhance patient care and support.
- Recorded patient information in journal and alerted nursing supervisor of changes in condition to ensure timely medical interventions.
- Implemented asepsis standards and security precautions while training Home Health Aides to uphold a safe and healthy patient environment.
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Owner and Operator
Koolest Cleaning Company
Swissvale, PA
07.2017 - 06.2023
- Oversaw staff in cleaning, organizing, and disinfecting commercial buildings, private homes, apartments, and workspaces to ensure hygienic environments.
- Managed Custodial Staff tasks in all aspects of indoor and outdoor lots, walkways, and grounds of commercial buildings and private homes.
- Managed supplies and equipment to fulfill orders of depleted items.
- Ensured Staff demonstrated strong attention to detail and reliability in maintaining buildings and homes.
Salesperson
Sprint
Pittsburgh, PA
01.2016 - 07.2017
- Executed sales strategies to meet and exceed monthly performance goals consistently.
- Cultivated strong relationships with customers, fostering loyalty and repeat business.
- Developed expertise in wireless products to enhance customer understanding and satisfaction.
- Trained new team members on product knowledge and effective sales techniques.
- Mentored junior staff, promoting best practices in customer service and sales approaches.
- Coordinated cross-functional efforts to streamline inventory management processes.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Education
High School Diploma -
Wilkinsburg High School
Pittsburgh01-2015
Surgical Technology
Pittsburgh Technical Institute (PTI)
Pittsburgh, PA01-2016
Skills
- Patient care
- Management Skills
- General Maintenance and Cleaning of buildings, apartments, workspaces, private homes
- Customer Service Skills
- Building maintenance
- Patient Assessment
Disclaimer
References and Letters of Recommendation available upon request.
Timeline
Home Health Aide Manager
Lyons Homecare Agency LLC
01.2023 - Current
Owner and Operator
Koolest Cleaning Company
07.2017 - 06.2023
Salesperson
Sprint
01.2016 - 07.2017
Surgical Technology
Pittsburgh Technical Institute (PTI)
High School Diploma -
Wilkinsburg High School