Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mickel Miles

Dayton

Summary

Motivated and adaptable professional seeking roles in the tech industry and/or management field. Proven leadership in operations, team management, and high-stakes sales environments. Strong technical aptitude, effective communicator, and driven to deliver results in fast-paced, client-facing roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager / Co-Owner

Amazon Automation
09.2022 - Current
  • Lead daily operations for 100+ active Amazon storefronts, optimizing fulfillment workflows, client onboarding, and store performance
  • Supervise a team of 8 in-house employees and 6+ remote staff, managing coordination across sales, support, and technical departments
  • Developed internal systems for order tracking, inventory management, and warehouse processing
  • Handle client escalations, oversee SOP development, and drive cross-functional communication across departments
  • Previously served as Lead Sales Rep, generating over $220K in high-ticket contracts in year one through advanced sales strategies and consultative closing techniques

Project Manager

Allied Universal – Caterpillar Site
08.2021 - 09.2022
  • Managed day-to-day security operations for a major logistics facility, including team scheduling, compliance tracking, and stakeholder communication
  • Led a multi-role team covering both truck gate and front desk functions, ensuring seamless operations and personnel coverage
  • Held weekly meetings with Caterpillar’s general manager to review safety reports, staffing needs, and site priorities
  • Conducted monthly fire extinguisher inspections and weekly riser checks, maintaining compliance with safety regulations

Security Shift Lead

Allied Universal – Caterpillar Site
01.2019 - 08.2021
  • Supervised truck gate operations including trailer inspections and parking coordination
  • Registered and tracked trailer entries using SPM and Caterpillar’s internal logistics systems
  • Mentored team members on site procedures, inspection protocols, and client communication
  • Maintained accurate documentation in a high-volume logistics environment

Education

High School Diploma -

David H. Ponitz Career Technology Center
Dayton, OH

Skills

  • Operations & Management: Team Leadership
  • Workflow Optimization
  • Client Relations
  • Staff Scheduling
  • SOP Development
  • Technical & Software: Windows 10 Troubleshooting
  • OBS Studio
  • Shopify & Amazon Seller Central
  • SPM
  • Excel/Google Sheets
  • Communication & Strategy: High-Ticket Sales
  • Customer Service
  • Cross-Functional Collaboration
  • Problem Solving
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Planning and implementation
  • Staff management
  • Inventory management
  • Project management

Certification

  • Lean Six Sigma Green Belt
  • Google IT Support Professional Certificate (in progress)

Timeline

Operations Manager / Co-Owner

Amazon Automation
09.2022 - Current

Project Manager

Allied Universal – Caterpillar Site
08.2021 - 09.2022

Security Shift Lead

Allied Universal – Caterpillar Site
01.2019 - 08.2021

High School Diploma -

David H. Ponitz Career Technology Center

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Mickel Miles