Mickel Murray
Norwalk,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Ploger Transportation, LLC
03.2022 - 09.2023
- Coordinated communication for both inbound and outbound calls involving drivers, customers, and brokers.
- Enhanced profitability by effectively negotiating rates.
- Optimized on-time performance by aligning delivery timelines with legal driving regulations.
- Ensure efficient communication with drivers regarding logistics.
- Update customers on the status of their deliveries including any delays that occur
- Refresh organizational load boards routinely.
- Managed broker relations for load acquisition and issue resolution.
- Processed order entries efficiently.
Office Manager
Aspen Dental
01.2021 - 03.2022
- Monitored the performance of each team member by conducting daily, weekly, and monthly coaching
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Manager
Spectrum
01.2019 - 01.2021
- Demonstrated ability to optimize customer engagement and operational efficiency within high-volume retail environments.
- Maximize bottom-line performance through merchandising, staff management, loss control and inventory management initiatives
- Skilled in motivation, team building, and leadership with a strong background in project management, training and development.
- Supported department managers with dedicated and structured service spanning more than ten years.
- Managed complaint process to ensure effective resolution.
- Managed operations for three stores across a 100-mile region.
- Assessed team members' performance through regular coaching.
- Managed staff effectively to meet and surpass monthly objectives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Field Sales Manager
Companies/Samsung
01.2014 - 12.2018
- 2 years core team lead responsibilities for new hire transitions into new territories
- 2 years creating consumer awareness and product brand preferences at the retail store level through training, assisted sales and merchandising assistance
- Meet or exceeded personal sales productivity goals and key metrics, track and communicate all activity to management and or operations
- Training development and delivery, motivation and team building/leadership, general and technical project management, product marketing and management
Education
High school diploma or GED - undefined
Business Management -
Bowling Green State University
Bowling Green, OHSkills
- Management
- Training & Development
- Compliance Management
- Business Development
- Territory Management
- Business Operations
- Account Management
- Recruiting
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Conflict management
- Training and mentoring
- Effective workflow management
- Account management
- Project management
Certification
Driver's License
Lean Six Sigma White Belt Certified
Timeline
Customer Service Manager
Ploger Transportation, LLC
03.2022 - 09.2023
Office Manager
Aspen Dental
01.2021 - 03.2022
Manager
Spectrum
01.2019 - 01.2021
Field Sales Manager
Companies/Samsung
01.2014 - 12.2018
High school diploma or GED - undefined
Business Management -
Bowling Green State University
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