Mickell Jones
Abilene,TX
Summary
Compassionate Health Advocate known for high productivity and efficient task completion. Possess specialized skills in patient rights education, healthcare navigation, and community health program development. Excel in communication, empathy, and problem-solving to effectively support patients and families navigating the healthcare system.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OTR Driver/Sprinter Van Owner Operator
Queen Express Logistics
03.2021 - Current
- I have worked with several customers to transport expedited freight across the United States
- I've had the pleasure to deliver PPE to essential businesses during the pandemic
- Expeditiously deliver saline to a dialysis center in need, Sand/gravel to a small community that lost water supply, a customized casket to a deceased family
- These are only few examples of many that have made positive impact on my business & personally
- This is why I love what I do.
Patient Care Technician
Hendricks Medical Center
Abilene , TX
08.2022 - 09.2023
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Health Advocate
Blue Cross Blue Shield of Texas
Abilene, TX
09.2015 - 03.2021
- Answer inbound phone calls for hundreds of large groups, such as Boeing, University of Texas, and state of Oklahoma employees, across five states.
- Navigated through multiple systems to enhance patient benefits and cost savings
- Utilized the blue-chip system to rectify patients' claims upon identifying discrepancies
- Effectively communicated with patients and providers for their benefit.
- Assisted with case management activities such as insurance authorizations, financial assistance programs, and other related tasks.
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Participated in meetings to implement health services programming for employer groups.
- Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
Customer service representative
Teleperformance
Abilene, TX
09.2014 - 09.2015
- Managed inbound calls to offer assistance with various tasks such as pharmacy claims, insurance queries, and website difficulties.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
CDL -
Texas State Technical College-West Texas
Abilene, TX09.2023
Bachelor of Science in Healthcare Management -
Texas Tech University Health Science Center
Lubbock, TX08.2019
Skills
- Phone Etiquette
- Customer service
- Communication skills
- Computer skills
- Stress management techniques
- HIPAA Compliance
- Data Entry
- Healthcare policy knowledge
- Clinical Documentation
- Inbound Call Management
- Quality Improvement
- Healthcare regulations
- Patient Safety
- Human Resources
- Insurance Verification
- Decision-Making
- Patient Care Assessment
- Written Communication
- Patient Advocacy
- Adaptability
Certification
- Commercial Driver's License (CDL) Class A, 09/01/23, 07/01/29
- Air Brake Endorsement, 09/01/23, 07/01/29
- Non-CDL Class C, 09/01/23, 07/01/29
Awards
- National Society of Collegiate Scholars, 01/01/19, Inducted into the National Society of Collegiate Scholars, 2019
- Phi Theta Kappa, 04/01/19, Inducted into Phi Theta Kappa national honor Society
- President's List, 10/01/17, Made the President's Honors List
- Alpha Lambda Delta, 09/01/13, Inducted into Alpha Lambda Delta national Academic Honor Society for Freshmen
Timeline
Patient Care Technician
Hendricks Medical Center
08.2022 - 09.2023
OTR Driver/Sprinter Van Owner Operator
Queen Express Logistics
03.2021 - Current
Health Advocate
Blue Cross Blue Shield of Texas
09.2015 - 03.2021
Customer service representative
Teleperformance
09.2014 - 09.2015
CDL -
Texas State Technical College-West Texas
Bachelor of Science in Healthcare Management -
Texas Tech University Health Science Center
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