Summary
Overview
Work History
Education
Skills
Timeline
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Mickelle Williamson

Las Vegas,NV

Summary

Hard-working, creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Committed to maintaining professional relationships to increase profitability and drive business results. Security-focused and diligent. Responding to the appropriate acts to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Skilled in teaching new concepts and best practice strategies. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Overview

13
13
years of professional experience

Work History

Supervisor

Sam's Club
03.2021 - 10.2023
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Educated staff on organizational mission and goals to help employees achieve success.

Customer Service Representative (SEASONAL)

Humana Pharmacy
06.2018 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Manager (CSM)

Walmart
10.2015 - 05.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Security Guard

Universal Protective Services
06.2015 - 10.2016
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Wrote detailed reports of all security breaches and investigations.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Monitored CCTV cameras and alarm systems for security breaches.

Security Guard

Allied Barton Security
08.2013 - 05.2015
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored CCTV cameras and alarm systems for security breaches.

Security Guard

Securitas Security Services USA
10.2010 - 07.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Education

High School Diploma -

Val Verde High School
Perris, CA
05.2010

Skills

  • Staff Management
  • Goal-Oriented
  • Call Management
  • Complaint Resolution
  • Information Security
  • Paperwork Processing
  • Microsoft Office Suite
  • CCTV Monitoring
  • Dispatch
  • Work Ethic
  • Verbal and Written Communication
  • Strategic Planning

Timeline

Supervisor

Sam's Club
03.2021 - 10.2023

Customer Service Representative (SEASONAL)

Humana Pharmacy
06.2018 - 09.2019

Customer Service Manager (CSM)

Walmart
10.2015 - 05.2018

Security Guard

Universal Protective Services
06.2015 - 10.2016

Security Guard

Allied Barton Security
08.2013 - 05.2015

Security Guard

Securitas Security Services USA
10.2010 - 07.2013

High School Diploma -

Val Verde High School

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Mickelle Williamson