Mickelle Williamson
Summary
Customer orientated professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer service abilities focused on driving team growth and business profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Security Guard
The Sphere
07.2024 - Current
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted entry with escort for approved persons into secure locations.
Phlebotomy Technician/ Lab Assistant (Externship)
Spring Valley Hospital
10.2024 - 11.2024
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
Supervisor
Sam's Club
03.2022 - 02.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor
Walmart
10.2016 - 01.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Phlebotomy/ Lab Assistance
Standards Of Excellence Academy
Las Vegas, NV12-2024
High School Diploma -
Student Success Academy
Perris, CA05-2010
Skills
- Security camera monitoring
- First aid training
- Asset protection
- Excellent customer service skills
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Data entry
- Goal oriented
- Over 150 Venipunctures during externship
- Patient care
- Order of draw
Certification
- AHA CPR Certification : October, 2024
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA). : November, 2024
Externship
- Venipuncture Techniques: Completed various methods of blood samples collection.
- Specimen Handling: Completed proper specimen identification and labeling.
- Safety Protocol: Adhered to strict safety measures during blood collection procedures.
- Patient Interaction: Strong communication skills for explaining procedures and calming anxious patients.
Timeline
Phlebotomy Technician/ Lab Assistant (Externship)
Spring Valley Hospital
10.2024 - 11.2024
Event Security Guard
The Sphere
07.2024 - Current
Supervisor
Sam's Club
03.2022 - 02.2024
Supervisor
Walmart
10.2016 - 01.2022
No Degree - Phlebotomy/ Lab Assistance
Standards Of Excellence Academy
High School Diploma -
Student Success Academy
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