Music
Mickerlange Vernet
Business Management
Denver,CO
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Men’s Fragrance Counter Manager
Nordstrom
09.2019 - Current
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Assistant Department Manager
Nordstrom
Cherry Creek, CO
12.2020 - 04.2021
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Department Manager
Vault Teller Moneytree, Money Tree
Lakewood, CO
11.2018 - 09.2019
- In planning and supervising daily operations of assigned department
- Ensure that staffs follow departmental policies and procedures
- Evaluate department performance and develop action plans for improvement
- Provide excellent customer service and ensure customer satisfaction
- Motivate employees to achieve department goals and mission
- Assist in employee recruitment, orientation, performance evaluation, retention and termination activities
- Organize job trainings and cross trainings to employees to achieve department objectives Plan and delegate workload to employees
- Ensure that work assignments are completed on-time
- Develop positive and safe working environment for employees., Provide each customer with personalized and friendly service
- Process check cashing and loans transactions
- Prepare daily reports and statements using POS
- Overseeing cash transaction and balance cash drawer accurately
- Process currency and orders for tellers from vault
- Receive and process orders for cash and currency
- Verify deposits to the vault and checking deposit slip
Logistics Processor
Nordstrom
Aventura, FL
10.2017 - 09.2018
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Reported customer feedback to management.
- Generated documentation and information required for customer shipments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Player's Club Representative
Seminol Hard Rock Casino
Hollywood, FL
10.2016 - 09.2017
- Create and issue Players’ Club cards and promote events and related promotions
- Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner
- Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
- Delivered prompt service to prioritize customer needs.
- Promoted available products and services to customers during service, account management and order calls.
Salesperson-Personal Stylist assistant
Nordstrom
Aventura, FL
10.2014 - 09.2016
- Serve as an ambassador to the Personal Stylist program for customers and store employees
- Repare for and assist during the customer’s visit
- Repare for the shift by checking Personal Stylist’s daily appointment calendar
- Ssist the Stylist in wardrobing the customer by helping to set up the fitting room with merchandise, including accessories and shoes, and look books
- Hen applicable, respond to all phone in and online customer inquiries within a 24-hour timeframe
- End out event invitations and email communication
- Ssist the Personal Stylist Manager in supporting the administrative needs of the department
Education
Bachelor of Science - Business Management
Colorado State University
Aurora, CO 10.2021 - 09.2022
Associate of Science -
Barry University
Miami, FL 09.2016 - 06.2017
Associate Nursing -
Miami Dade College
Miami, FL 08.2011 - 06.2013
High School Diploma -
North Miami Senior High School
North Miami, FL 08.2008 - 06.2011
Skills
Business development and planning
undefinedInterests
Community Service
Volunteering
Marketing
Timeline
Bachelor of Science - Business Management
Colorado State University
10.2021 - 09.2022
Assistant Department Manager
Nordstrom
12.2020 - 04.2021
Men’s Fragrance Counter Manager
Nordstrom
09.2019 - Current
Department Manager
Vault Teller Moneytree, Money Tree
11.2018 - 09.2019
Logistics Processor
Nordstrom
10.2017 - 09.2018
Player's Club Representative
Seminol Hard Rock Casino
10.2016 - 09.2017
Associate of Science -
Barry University
09.2016 - 06.2017
Salesperson-Personal Stylist assistant
Nordstrom
10.2014 - 09.2016
Associate Nursing -
Miami Dade College
08.2011 - 06.2013
High School Diploma -
North Miami Senior High School
08.2008 - 06.2011
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