Music
Mickerlange Vernet
Business Management
Denver,CO
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Men’s Fragrance Counter Manager
Nordstrom
09.2019 - Current
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Assistant Department Manager
Nordstrom
Cherry Creek, CO
12.2020 - 04.2021
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Department Manager
Vault Teller Moneytree, Money Tree
Lakewood, CO
11.2018 - 09.2019
- In planning and supervising daily operations of assigned department
- Ensure that staffs follow departmental policies and procedures
- Evaluate department performance and develop action plans for improvement
- Provide excellent customer service and ensure customer satisfaction
- Motivate employees to achieve department goals and mission
- Assist in employee recruitment, orientation, performance evaluation, retention and termination activities
- Organize job trainings and cross trainings to employees to achieve department objectives Plan and delegate workload to employees
- Ensure that work assignments are completed on-time
- Develop positive and safe working environment for employees., Provide each customer with personalized and friendly service
- Process check cashing and loans transactions
- Prepare daily reports and statements using POS
- Overseeing cash transaction and balance cash drawer accurately
- Process currency and orders for tellers from vault
- Receive and process orders for cash and currency
- Verify deposits to the vault and checking deposit slip
Logistics Processor
Nordstrom
Aventura, FL
10.2017 - 09.2018
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Reported customer feedback to management.
- Generated documentation and information required for customer shipments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Player's Club Representative
Seminol Hard Rock Casino
Hollywood, FL
10.2016 - 09.2017
- Create and issue Players’ Club cards and promote events and related promotions
- Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner
- Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
- Delivered prompt service to prioritize customer needs.
- Promoted available products and services to customers during service, account management and order calls.
Salesperson-Personal Stylist assistant
Nordstrom
Aventura, FL
10.2014 - 09.2016
- Serve as an ambassador to the Personal Stylist program for customers and store employees
- Repare for and assist during the customer’s visit
- Repare for the shift by checking Personal Stylist’s daily appointment calendar
- Ssist the Stylist in wardrobing the customer by helping to set up the fitting room with merchandise, including accessories and shoes, and look books
- Hen applicable, respond to all phone in and online customer inquiries within a 24-hour timeframe
- End out event invitations and email communication
- Ssist the Personal Stylist Manager in supporting the administrative needs of the department
Education
Bachelor of Science - Business Management
Colorado State University
Aurora, CO 10.2021 - 09.2022
Associate of Science -
Barry University
Miami, FL 09.2016 - 06.2017
Associate Nursing -
Miami Dade College
Miami, FL 08.2011 - 06.2013
High School Diploma -
North Miami Senior High School
North Miami, FL 08.2008 - 06.2011
Skills
Business development and planning
Relationship building and management
Sales expertise
Systems and software programs
Order management
Product and service sales
Scheduling
Goals and performance
Cash handling expertise
Business Development
Excellent Communication
Interests
Community Service
Volunteering
Marketing
Timeline
Bachelor of Science - Business Management
Colorado State University
10.2021 - 09.2022
Assistant Department Manager
Nordstrom
12.2020 - 04.2021
Men’s Fragrance Counter Manager
Nordstrom
09.2019 - Current
Department Manager
Vault Teller Moneytree, Money Tree
11.2018 - 09.2019
Logistics Processor
Nordstrom
10.2017 - 09.2018
Player's Club Representative
Seminol Hard Rock Casino
10.2016 - 09.2017
Associate of Science -
Barry University
09.2016 - 06.2017
Salesperson-Personal Stylist assistant
Nordstrom
10.2014 - 09.2016
Associate Nursing -
Miami Dade College
08.2011 - 06.2013
High School Diploma -
North Miami Senior High School
08.2008 - 06.2011