Mickes Poniris
Edgewater,FL
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Parts Manager
New Smyrna Chrysler Jeep Dodge Ram
03.2015 - 03.2024
- Addressed escalated customer issues promptly, implementing solutions that satisfied both client's needs and company policies.
- Provided timely, insightful and accurate reports to upper management.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performing well under pressure and understanding fluctuating needs for various replacement parts to excel in the role
- Responsible for keeping business well-stocked and keeping customers happy
Asst. Manager
Jessup's Of New Smyrna
01.2013 - 01.2015
- Responsible for opening and closing store each day, ensuring that store has enough money on hand to support loans given
- Negotiating amount to pay for items customers may want to pawn or sell
- Handling cash transactions and organizing and labeling inventory
- Selling items in pawn shop for profit
- Dealing with outside vendors to supply store with jewelry for sale, also dealing with refiner to sell scrap gold and precious stones for profit
- Restoring old or damaged jewelry, adjusting already created jewelry for size or customizing it to customer's liking
- Melting and molding precious metal to be used in jewelry making
- Cleaning, polishing, and restoring jewelry for resale.
- Increased sales through effective merchandising strategies and targeted promotions.
Service Advisor
New Smyrna Chevy Service Advisers
01.2012 - 01.2013
- Responsible for writing service orders for customer pay and warranty repairs
- Ensured all work performed properly and flow of work ran smooth
- Made decisions regarding extent of warranty coverage, from manufacturer and external companies
- Also maintained a customer satisfaction level of over 95%.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Manager
Tire Kingdom
01.2011 - 01.2012
- Managed and directed operation of Tire Kingdom retail store engaged in selling tires and related automotive parts and mechanical services
- Responsibilities included sales and profit results of store, and quality of work and operation within compliance of company policies and procedures.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Service Advisor
New Smyrna Chrysler Jeep Dodge Service Advisers
01.2010 - 01.2011
- Responsible for writing service orders for customer pay and warranty repairs
- Ensured all work performed properly and flow of work ran smoothly
- Made decisions regarding extent of warranty coverage, from manufacturer and external companies
- Also maintained customer satisfaction level of over 95%.
Mechanic
U.S. Army Active Duty
11.1991 - 10.2010
- Diagnosed and troubleshooted malfunctions, performed organizational maintenance and on-board direct support tasks on suspension systems, steering systems, hydraulic systems, auxiliary power units, fire extinguisher/suppression systems, gas particulate systems, vehicular mounted armament, gun turret drive system, and fire control system on M1/M1A1 tank
- Gained experiences on how to be self-efficient and disciplined
- Received several awards for service above and beyond call of duty.
Assistant Parts Manager
Jon Hall Chevy
01.2006 - 01.2010
- Responsibilities included all parts for service department, commercial and wholesale accounts, and do-it-yourself public
- Assisted in establishing pricing parameters in each customer category that generate sufficient gross profit to produce satisfactory profit while maintaining customer loyalty.
- Improved overall department efficiency, implementing better communication channels between team members.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Business -
American School of Jewelry
Miami, FL07.2014
Associate of Arts -
University of Phoenix
Orlando 01.2003
High School Diploma -
Paw Paw High School
Paw Paw WV06.1990
Skills
- Auto Service Management
- Management
- Forecasting
- Alignment
- Sales Management
- Accounts Receivable
- Sales
- Purchasing
- Profit & Loss
- Customer service
- Payroll
- Forklift
- Employee Development
- Goal Setting
- Interpersonal Relations
Certification
- Chrysler - Certified Parts Manager Certification
- Chrysler - Certified Tire Ambassador
Timeline
Parts Manager
New Smyrna Chrysler Jeep Dodge Ram
03.2015 - 03.2024
Asst. Manager
Jessup's Of New Smyrna
01.2013 - 01.2015
Service Advisor
New Smyrna Chevy Service Advisers
01.2012 - 01.2013
Service Manager
Tire Kingdom
01.2011 - 01.2012
Service Advisor
New Smyrna Chrysler Jeep Dodge Service Advisers
01.2010 - 01.2011
Assistant Parts Manager
Jon Hall Chevy
01.2006 - 01.2010
Mechanic
U.S. Army Active Duty
11.1991 - 10.2010
Business -
American School of Jewelry
Associate of Arts -
University of Phoenix
High School Diploma -
Paw Paw High School