MICKEY A. WILLARD
Bellevue
Summary
Highly efficient Administrative Assistant and problem solver with more than 15+ years of experience in diverse environments. Advanced administrative and technical knowledge; sound business acumen, able to lead delivery of end-to-end administrative operations, database administration, and IT project logistics. In-depth knowledge and background in office administration, supply procurement, inventory tracking, special project coordination, and more. Outstanding communicator, unique ability to manage multiple projects simultaneously.
Overview
23
23
years of professional experience
Work History
Receptionist
HNTB
05.2021 - 04.2025
- On-site front desk support: Monday - Friday, 8:00 am - 5:00 pm
- Answering and directing calls in a polite and friendly manner
- Greeting and directing visitors
- Scheduling conference rooms, fleet vehicles, laptops and other company resources
- Maintaining conference rooms, lobby and kitchen areas
- Event planning/meals for in-house meetings
- Sorting and distributing mail
- Preparing FedEx and courier packages
- Coordination of building maintenance requests
- Parking validation and taxi requests
- Employee Transportation coordination for our commute program
- Rail badges for staff
- May perform data input and prepare forms in support of the manager or department.
- Performs other duties as assigned
WFG – National Title Company
10.2020 - 03.2021
- Company Overview: Robert Half (Contract Position)
- Monitored 4 different email queues, processing and assigning emails regarding mortgages to the correct persons for further processing
- Ordered final utility bills for homes being sold
- Processed mortgage quotes and assigned to the correct files
- Robert Half (Contract Position)
Administrative Assistant
City of Bellevue
Bellevue
09.2019 - 12.2019
- Company Overview: Robert Half (Contract Position)
- Act as main point of contact for internal and external customer requests and communication; distribute accordingly
- Reconcile Procard expenditures for Facilities staff, confirm purchasing policies are followed. Enter appropriate account information in online US Bank system, obtain required approvals and furnish necessary purchase documentation
- Provide timely, accurate processing of invoices from point of receipt to delivery to Accounts Payable ensuring the correct account numbers and any applicable work orders are charged
- Collaborate with teams, committees and any other employee group efforts
- Assist with the management and organization of department documents, files and electronic data
- Enter/edit, verify, and route purchase requisitions and orders in JDE/Maximo. Ensure purchasing policies are followed. Distribute purchase requisition documents to vendors.
- Perform incidental general office/administrative tasks, such as monitoring/ordering standard office supplies; collating and assembling documents; accepting and delivering interdepartmental correspondence, copying/scanning correspondence and reports; attend meetings screening calls, visitors; make travel arrangements
- Provide administrative assistance to divisions with a variety of requests including, but not limited to, Microsoft Office documents, mailings, filing, special event planning & coordination, etc.
- Robert Half (Contract Position)
Administrative Assistant ll
Microsoft
11.2018 - 03.2019
- Company Overview: Collabera (Contract Position)
- Group administrative support: Onsite support a team of 20 CELA attorneys; 2 senior attorneys and their direct reports
- Event support: coordination of offsites, morale events and other team meeting logistics.
- Partner administrative support: calendar maintenance, meeting scheduling, travel arrangements, expense report preparation for partner program managers in Bellevue- when sponsor is OOF.
- Ensure compliance with Microsoft policy.
- Good written, oral and listening skills, excellent editing experience
- Proficient with Microsoft productivity software: Outlook, Word, PowerPoint, Visio and Excel
- 2+ years of administrative office experience
- Collabera (Contract Position)
Group Assistant - Remote Administrative Assistant
Microsoft
09.2018 - 11.2018
- Company Overview: Robert Half International/Office Team (Contract Position)
- Group administrative support: Remotely support a team of 40 in California with procurement of equipment and services, expense approval and new hire onboarding
- Event support: coordination of offsites, morale events and other team meeting logistics.
- Partner administrative support: calendar maintenance, meeting scheduling, travel arrangements, expense report preparation for a partner program manager in Bellevue- when sponsor is OOF. Not a lot of Partner support
- Travel: Travel to California office occasionally (1x per month maximum could be less) to assess equipment and space needs and meet with the team. One day trip
- Ensure compliance with Microsoft policy.
- Good written, oral and listening skills
- Proficient with Microsoft productivity software: Outlook, Word, Powerpoint, Visio and Excel
- 2+ years of administrative office experience
- Robert Half International/Office Team (Contract Position)
Administrative Assistant 3 –CAS Administrator
Proctor & Gamble/Amazon
01.2018 - 05.2018
- Company Overview: Collabera Staffing (Contract Position)
- Supported 2 Account Executive(s) (AE) in key data administration to execute the AE’s business plan with the customer and P&G
- Data entry into CAS (trade fund system)
- Population of key forms for the retailer (new item forms, contracts)
- Display management with P&G and the retailer (C&F process)
- Facilitated payment process and report querying in CAS or other business systems
- Performed general office practices and worked in P&G office to perform job requirements
- Operated standard office equipment, such as copiers, calculators, adding machines, etc
- Scheduled meetings via Microsoft Outlook
- Collabera Staffing (Contract Position)
Administrative Assistant 4
Intel Corp
Bellevue
10.2017 - 11.2017
- Company Overview: US Tech Solutions, Corp – Contract
- Performed a variety of complex administrative functions for all levels of management including external business partners
- Managed schedule(s), coordinates travel arrangements and processes business expenses
- Coordinated meetings and events, department financial operations, personnel operations, and facility operations
- Managed procurement of goods and services including computer equipment, office supplies, reference materials, and vendor relationships
- Provided general office support
- Served as the department/group contact
- Completes special projects as assigned
- US Tech Solutions, Corp – Contract
Administrative Assistant – Facilities
Oracle of America
Seattle
06.2017 - 07.2017
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
- Maintain hard copy and electronic filing system
- Sign for and distribute UPS/Fed Ex/Airborne packages
- Research, price, and purchase office furniture and supplies
- Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys
- Setup and coordinate meetings and conferences
- Maintain and distribute staff weekly schedules
- Collect and maintain PC inventory
Administrative Assistant lll – Architecture Department
Computer Sciences Corporation (CSC/CSRA)
Albany
02.2010 - 02.2017
- Provide administrative assistance to the Chief Architect of the eMedNY Architecture Department reporting directly to him
- Manage his calendar and email, create meetings
- Arranged travel for him (w/i contiguous US); airfare, lodging, transportation, registration conference fees
- Handled expenses, gathered receipts, created expense reports to be reconciled in Concur
- Managed team’s calendar; plan client meetings; prepare reports, spreadsheets and presentations; manage records; through SharePoint software
- Order supplies for the Architecture as well as for the Systems Design and Development Department
- Create and maintain Excel spreadsheets tracking Purchase Requisitions requested by the Chief Architect as well as other spreadsheets or other documents that may benefit the Department
- Set up interviews and made arrangements for interviewees to come in for meetings with the Architecture staff for possible employment; initiate contact, make appointments, arrange travel if needed, track resumes and meetings with interviewees, if hired, provide the 'on-boarding duties' required by CSC
- Create and submit purchase orders into Cost Point system for provisioning hardware and software for the Architecture Department at CSC
Sr. Administrative Assistant – Executive Department
The Computer Merchant
02.2008 - 02.2010
- Company Overview: Contact Position
- Provided clerical support to all Management staff
- Processed all incoming Transmittals from Department of Health to eMedNY
- Maintained all files for Transmittals, kept logs and printed reports up-to-date
- Ordered supplies for kitchen, office as well as toner cartridges and equipment as needed
- Operated and maintained a variety of office equipment including fax machine, copier, telephone, scanner and printers, etc
- Kept reservations for Executive Conference rooms as requested via Lotus Notes, set up meetings and sent out meeting notices
- Copied, collated and distributed documents as requested by office staff as well as performing special copying projects when asked, mass mailings, FedEx materials, etc
- Processed administrative Requisition and Purchase order requests
- Performed computer research duties for information as requested from managerial staff
- Contact Position
Sr Secretary – Center for Education and Organizational Development
St. Peters’ Health Care Services
Albany
11.2007 - 05.2008
- Managed and maintained the calendar for the Director of the Center for Education and Organization Development
- Reviewed emails of the Director as requested
- Arranged and coordinated meetings, managed meeting room schedules and reserved other rooms as needed
- Provided notification to all participants, distributed materials and followed up on attendance for orientation and ordered refreshments when appropriate
- Attended staff meetings and committees, recorded meeting minutes and produced transcription of same within prescribed timeframes. Created and distributed meeting minutes and agendas
- Typed correspondence, created invoices, confidential performance evaluations, employee grievances, forms and other documents.
- Performed data entry for co-worker when needed
- Adjusted, approved and signed off on employee time cards in Kronos timekeeping system when authorized
- Provided inventory control for supplies and equipment
- Provided support for Employee Orientation and other programs
- Managed, processed, tracked and disbursed Educational Assistance requests and monies
- Also responsible for archiving records to the warehouse when required.
Unit Secretary – Nutrition, Evaluation and Education Unit (Temp)
NYS Department of Health, Division of Nutrition
Albany
04.2006 - 11.2007
- Handled daily email, my own and the Unit Leader’s email, logged Unit Leader’s mail into an electronic mail tracking program and maintained a 'tickler system'. Opened and distributed all incoming Unit mail to staff
- Maintained Unit Leader’s calendar as well as Unit calendar and was responsible for all calendaring duties, setting up meetings, scheduling conference calls as directed
- Arranged travel and lodging for Unit Staff including train and airline tickets
- Performed daily duties, typing and formatting various documents in Microsoft Word, Access, Excel and PowerPoint
- Maintained Unit supply inventory, created Purchase orders and secretarial duties
- Proficient with all office machinery; copies, printers, etc., scheduled maintenance calls when needed
Administrative Assistant
NYS Office of Children and Family Services
Rensselaer
03.2004 - 11.2005
- General secretarial duties
- Supervised 2 other Administrative staff members and was responsible for ordering office supplies and getting office expenses cleared through Purchasing for payment
Administrative Assistant
NYS Department of Health
Albany
12.2001 - 03.2004
- General secretarial duties
- Supervised 2 other Administrative staff members and was responsible for ordering office supplies and getting office expenses cleared through Purchasing for payment
Education
GED -
Saratoga Springs High School
Saratoga Springs, NYSkills
- Proficiency in the use of various office machines
- Calendaring
- Scheduling meetings and appointments
- Logistics
- Data entry
- Document creation and replication
- Database maintenance
- Monthly reports
- Expense reconciliation
- Making travel and lodging arrangements
- Ability to complete tasks with very little supervision
- Adaptability
- Proficient with Microsoft Office programs
- Experience with Visio
Timeline
Receptionist
HNTB
05.2021 - 04.2025
WFG – National Title Company
10.2020 - 03.2021
Administrative Assistant
City of Bellevue
09.2019 - 12.2019
Administrative Assistant ll
Microsoft
11.2018 - 03.2019
Group Assistant - Remote Administrative Assistant
Microsoft
09.2018 - 11.2018
Administrative Assistant 3 –CAS Administrator
Proctor & Gamble/Amazon
01.2018 - 05.2018
Administrative Assistant 4
Intel Corp
10.2017 - 11.2017
Administrative Assistant – Facilities
Oracle of America
06.2017 - 07.2017
Administrative Assistant lll – Architecture Department
Computer Sciences Corporation (CSC/CSRA)
02.2010 - 02.2017
Sr. Administrative Assistant – Executive Department
The Computer Merchant
02.2008 - 02.2010
Sr Secretary – Center for Education and Organizational Development
St. Peters’ Health Care Services
11.2007 - 05.2008
Unit Secretary – Nutrition, Evaluation and Education Unit (Temp)
NYS Department of Health, Division of Nutrition
04.2006 - 11.2007
Administrative Assistant
NYS Office of Children and Family Services
03.2004 - 11.2005
Administrative Assistant
NYS Department of Health
12.2001 - 03.2004
GED -
Saratoga Springs High School