Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Mickey Banks

Edmond,OK

Summary

Dynamic leader with a proven track record at Starbucks and the United States Marine Corps, excelling in personnel development and maximizing profitability. Skilled in strategic planning and team motivation, I've driven efficiency improvements and fostered a culture of excellence. Expert in budgeting and outstanding communication, my approach has consistently enhanced operational performance and profitability.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
Edmond, OK
11.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.

Chief of Operations

United States Marine Corps
03.2014 - 01.2024
  • Developed and implemented operational strategies to increase efficiency and productivity.
  • Monitored the performance of operations staff, providing feedback and guidance as necessary.
  • Collaborated with other departments to coordinate activities and optimize workflow processes.
  • Conducted regular audits to evaluate operational performance and identify areas for improvement.
  • Managed daily operations, overseeing personnel scheduling, resource allocation, customer service initiatives.
  • Evaluated employee performance, provided coaching and training when needed, and addressed any disciplinary actions that may be required.
  • Identified potential risks associated with various projects and developed risk mitigation strategies accordingly.

Sexual Assault Prevention and Response Advocate

United States Marine Corps
08.2021 - 07.2023
  • Collateral duty while in the Marine Corps
  • Served as a victim advocate to victims of sexual assault
  • Certified and trained in how to help a victim utilize provided resources to help them physically and emotionally recover after an attack
  • Certified to teach prevention techniques to help mitigate attacks from happening.

Education

Bachelor of Arts - Organizational leadership

University of Oklahoma
05.2021

Associate of Arts - General studies, Behavioral sciences

Palomar College
05.2018

Skills

  • Personnel development
  • Outstanding communication skills
  • Goals and performance
  • Training and mentoring
  • Sales professional
  • Recruitment and hiring
  • Budgeting and cost control
  • Team motivation
  • Maximizing profitability
  • Culture development

Certification

  • CPR/First Aid Certified
  • Lean Six Sigma Yellow Belt Certified

Accomplishments

  • Marine Corps Good Conduct Medal
  • Navy and Marine Corps Achievement Medal
  • National Defense Service Medal
  • Global War on Terrorism Service Medal

References

References available upon request.

Timeline

Store Manager

Starbucks
11.2023 - Current

Sexual Assault Prevention and Response Advocate

United States Marine Corps
08.2021 - 07.2023

Chief of Operations

United States Marine Corps
03.2014 - 01.2024

Bachelor of Arts - Organizational leadership

University of Oklahoma

Associate of Arts - General studies, Behavioral sciences

Palomar College

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Mickey Banks