Mickey Basco
Pineville,Louisiana
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem solving and planning. Ready to make an immediate contribution to your organization.
Overview
27
27
years of professional experience
Work History
Police Dispatcher
City of Pineville
01.2003 - 01.2024
- Demonstrated ability to remain calm in high-pressure situations.
- Adhered strictly to confidentiality protocols when handling sensitive information or cases involving juveniles.
- Capable of handling multiple phone lines simultaneously while providing courteous customer service.
- Knowledgeable about applicable laws, regulations, policies, procedures and protocols related to police communications operations.
- Demonstrated strong customer service skills while interacting with members of the public, police officers, and other law enforcement personnel.
Theater Manager
Carmike Cinemas
05.1997 - 12.2000
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory shrinkage.
- Supervised creation of exciting movie displays to catch attention of customers.
Assistant Theater Manager
Carmike Cinemas
01.1997 - 05.1997
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
NURSING -
Northwestern State University of Louisiana
Natchitoches, LA01.2024
Skills
- Customer service
- Communication skills
- Computer literacy
- Analytical thinking
- Team leadership
Timeline
Police Dispatcher
City of Pineville
01.2003 - 01.2024
Theater Manager
Carmike Cinemas
05.1997 - 12.2000
Assistant Theater Manager
Carmike Cinemas
01.1997 - 05.1997
NURSING -
Northwestern State University of Louisiana
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