Mickey Bradley
Pontiac,MI
Summary
Proven leader with a track record of driving business growth through strategic operations management and robust customer relationship building. Skilled in implementing cost-saving measures and enhancing operational efficiency, leading to increased sales and customer loyalty. Expert in leadership and problem resolution, with a commitment to excellence in customer service and team development. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Technician
Waterford Refrigeration
02.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
General Manager
Harris Appliance
04.1998 - 01.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Gas Service Technician
Consumers Energy
12.2002 - 01.2009
- First emergency responder to gas leaks, and carbon monoxide investigation. Risk management.
- Maintain excellent customer relations and developed customer rapport.
- Diplomatically resolved customer complaints on an as needed basis
- Interface with management, city and state inspectors Maintain site and facilities, ensuring equipment is operating in safe and efficient manner.
- Assist in training, entry-level personnel and performing life-threatening emergency response, techniques, safe and effective job duties along with managing company and inventory and following company guidelines
- Certified and CPR and blood-borne pathogen training
- Responsible for company commercial vehicle
Education
Technical Certification - HVAC Installation And Repair
Oakland Technical School
Clarkston, MI06.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Effective leader
- Professional and Courteous
- Customer Relationship Management
Certification
- Masonry and Concrete
- Blueprint Reading
- Basic Plumbing, Brazing, Soldering, Gas Piping
- HVAC/R Theory; Sheet Metal layout
- Electrical Theory; Meter usage, Interpreting diagrams, Basic Electricity
Timeline
Service Technician
Waterford Refrigeration
02.2023 - Current
Gas Service Technician
Consumers Energy
12.2002 - 01.2009
General Manager
Harris Appliance
04.1998 - 01.2023
Technical Certification - HVAC Installation And Repair
Oakland Technical School