Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mickey Caldwell

Hammond,LA

Summary

Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in [Desired Position] role. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

37
37
years of professional experience

Work History

Superviser Rescare

Rescare Inc
01.2020 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Service Manager

Sam Club
12.2012 - 01.2019
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Service Manager

Sam Club
01.2009 - 12.2012
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

CDL Truck Driver

JB Hunt Transport
03.1988 - 06.2009
  • Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Achieved timely deliveries by planning efficient routes and adhering to schedules.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Education

Graduate Certificate - Truck Driver

USA Trucking Academy
Pensacola, FL
01.1987

High School Diploma -

Bastrop High School
Bastrop, LA
05.1977

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Inventory control
  • Operations management
  • Policy enforcement

Timeline

Superviser Rescare

Rescare Inc
01.2020 - 10.2024

Service Manager

Sam Club
12.2012 - 01.2019

Service Manager

Sam Club
01.2009 - 12.2012

CDL Truck Driver

JB Hunt Transport
03.1988 - 06.2009

Graduate Certificate - Truck Driver

USA Trucking Academy

High School Diploma -

Bastrop High School
Mickey Caldwell