MICKEY CARDENAS
Houston,TX
Summary
Experienced Customer service Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 23 years of experience and willingness to take on any challenge.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Progressive Insurance
01.2022 - 05.2024
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed applications to provide Home and Auto insurance coverage to customer via online resources.
- Communicated with mortgage companies to promptly distribute documents for proof of insurance.
- Outbound sales calls from pending clients.
- Processed eligibility and benefits verification and authorization requests.
Consumer Loan Specialist
One Main Financial
07.2021 - 12.2022
- Responsibilities include but not limited to
- Builds and maintains business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
- May mentor or give direction to junior team members and provide training on best practices.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
- Assess debt treatments to consolidate debt on a case to case basis.
- Managed communications as central point of contact for entire lending process.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Employed persuasive sales techniques to increase loan applications and overall loan value.
General Manager
TITLEMAX OF TEXAS
07.2018 - 06.2021
- Responsibilities include but not limited to
- Maintain atmosphere of compliance by managing all store operations to ensure that, among other things, sales transactions, customer payments, and account management are properly performed in accordance with the
- Company's operating procedure and applicable laws
- Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses
- Coach, lead, and develop team members to maximize their performance potential
- Accurately determine and/or approve loan/pawn values based off of a comprehensive vehicle appraisal
- Collaborate on recruitment efforts for position openings, interview and hire qualified candidates for the Customer Service, Store Manager positions
- Sets expectations for high performance and holds team accountable for the results while still balancing compliance with required policies and procedures
- Maintain over 300 accounts that total to $1.7 million.
Pawn Broker/Warehouse manager/ Assistant Store Manager
CASH AMERICA
01.2017 - 07.2018
- Responsibilities include but not limited to
- Print GM forfeits report every morning.
- Locate and pull GM forfeits to price and prepare for sales floor
- Ensure that all loans, layaways and MPRs are properly wrapped and allocated to assigned area.
- Manage warehouse to ensure organization and security of all General
- Merchandise.
- Assisting Cash America guests with loans and purchases.
- Sales floor maintenance, ensuring all merchandise is tagged and priced to secure the company's assets.
- Reconciling cash drawers and Safe daily.
- Assessed markup value on products and jewelry and discounts for liquidation
Dispatch Manager/CSR
LIBERTY TIRE RECYCLING
01.2012 - 01.2014
- Responsibilities include but not limited to
- Dispatch routes to all trucks
- Contact customers daily for route update
- Contract truck and 18 wheeler drivers
- DOT Safety inspection daily
- Date Entry
- Heavy inbound and outbound calling
Recruiting/Dispatch Manager
HERMANN TRANSPORTATION
01.2010 - 01.2012
- Responsibilities include but were not limited to: Contract Company/Owner operator drivers Maintain Personnel Files Safety Administrator Dispatcher Payroll Data Entry Drive and Safety Trainer Fleet Maintenance Administrator Staffing, training and scheduling personnel for my location.
VP of Sales and Marketing
CL INTERNATIONAL
01.2006 - 01.2010
- Responsibilities include but were not limited to: Managed $2.1 million operating budget for multiple locations with total store sales of $5 million annually Oversaw $6 million inventory per year Increased sales by 30% each year for 4 years Supervised 40+ employees daily Assessed mark up value on products and discounts for liquidation Created employee manual and all training documents Piloted business program, increasing profits by 40% Conducted economic and commercial surveys to identify markets for potential products and services
Education
GED -
Houston Employment And Training Center
Houston, TX01.2001
Skills
- 72 WPM, 10 Key by touch (11,220 KPM)
- Client Retention
- Quotes and sales
- Documentation skills
- Policy analysis
- Account Management
- Financial Planning
- Insurance law knowledge
- Reporting abilities
- Claims Management
- Customer Service
- Policy Knowledge
- Client Relations
Certification
- OSHA certification
- HIPPA certification
- CPR certification
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
Progressive Insurance
01.2022 - 05.2024
Consumer Loan Specialist
One Main Financial
07.2021 - 12.2022
General Manager
TITLEMAX OF TEXAS
07.2018 - 06.2021
Pawn Broker/Warehouse manager/ Assistant Store Manager
CASH AMERICA
01.2017 - 07.2018
Dispatch Manager/CSR
LIBERTY TIRE RECYCLING
01.2012 - 01.2014
Recruiting/Dispatch Manager
HERMANN TRANSPORTATION
01.2010 - 01.2012
VP of Sales and Marketing
CL INTERNATIONAL
01.2006 - 01.2010
GED -
Houston Employment And Training Center