Summary
Overview
Work History
Education
Skills
Timeline
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Mickey Chappelle

Pleasant Grove,UT

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Consistently demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

10
10
years of professional experience

Work History

Freelance Model / Social Media Manager

Independent / Freelance
03.2024 - Current
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
  • Demonstrated athletic wear for sports brands.
  • Promoted beauty products by posing for advertisement campaigns.

Store Manager

Copper Door Coffee Roasters
03.2023 - 03.2024
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted with hiring, training and mentoring new staff members.

Shift Lead

Kochi Cafe
08.2020 - 02.2023
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.

Shift Lead

Starbucks
07.2019 - 06.2020
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Server

Sushi Ato
09.2016 - 05.2018
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Sales Associate

Furniture Factory Direct
01.2015 - 07.2016
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Bachelor of Science - Integrative Healthcare

Metropolitan State University
Denver, CO
12-2023

Skills

  • Team building and leadership
  • Hospitality and accommodation
  • Customer relations
  • Team leadership and coaching
  • Sales promotions
  • MS office proficient
  • Inventory management
  • Policies and procedures
  • Budgeting and cost control

Timeline

Freelance Model / Social Media Manager

Independent / Freelance
03.2024 - Current

Store Manager

Copper Door Coffee Roasters
03.2023 - 03.2024

Shift Lead

Kochi Cafe
08.2020 - 02.2023

Shift Lead

Starbucks
07.2019 - 06.2020

Server

Sushi Ato
09.2016 - 05.2018

Sales Associate

Furniture Factory Direct
01.2015 - 07.2016

Bachelor of Science - Integrative Healthcare

Metropolitan State University

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Mickey Chappelle