Mickey Dossey
Roswell,GA
Summary
30 years of diverse experience with software and web-based products, as a Program Manager, Business Analyst, Project Manager, Product Owner, and Customer Service leader. Background includes the entire spectrum of organizations, ranging from Startups to Fortune 500 corporation to federal government agencies, with functional and technical leadership roles.
Overview
34
34
years of professional experience
Work History
Program Manager, EIS
Internal Revenue Service, IRS
Atlanta, Georgia
01.2020 - 03.2025
- EIS-LSA Modernization - Program Manager who led the modernization of IRS services from POTS to digital replacements for the entire IRS footprint. Enhanced plan to create a data circuit backbone to carry all off-network traffic, supporting services such as security alarm services and digital mail meters, in addition to replacing legacy TDM voice services.
- EIS-LSA Transition – Project Manager overseeing the transition of local telecommunications services from GSA and local providers to the new EIS single vendor, Granite Telecommunications. The project was completed in July 2021, far ahead of the May 2023 GSA deadline. The schedule acceleration added a minimum estimated $2M in additional cost savings for local telecom services.
- Established Agile methodology practices for Telecom Finance contract execution and within the LSA Transition project, resulting in greater efficiency in both cases.
- Created a Burn Rate Tracker tool to assist Contract Officer Representatives (COR) in forecasting billing and budgets for contracts with monthly recurring charges.
- Created a Telecom Finance Contracts Dashboard and Kanban Board to allow the team to maintain contract timeliness and provide visibility into COR performance and resource allocation.
- Curated the Telecom Finance SharePoint site to include an online COR Handbook in OneNote, and a library of Standard Operating Procedures (SOP) for budget and contract work.
Sr. Project Manager
SouthStar Energy
Atlanta, Georgia
03.2019 - 01.2020
- AGL Rate Case – Project Manager for the 'AGL Rate Case' project, to determine and plan for the impact of Southern Company's proposed rate hike on IT systems and enterprise operations.
- Greener Life Launch – Project Manager for the launch of 'Greener Life,' a new service offering that allows customers to indirectly purchase carbon credits to offset their natural gas consumption.
Sr. Project Manager, Product PMO (Consultant)
Cox Communications
Atlanta, Georgia
01.2017 - 07.2018
- Managed the retirement of the company's $2M Cloud Drive product, within the 18-month schedule and under the budget
- Directed and co-authored the SOW and ongoing activities of the vendor partners during Cloud Drive retirement, which resulted in no downtime or defects in the vendor's platforms and tools.
- Published customer analysis and segmentation (using SQL and Excel), creating a decision matrix for scheduling of customer notifications and product changes.
- Reinitiated the stalled $6M Bit Counting Over PON program to enable data usage collection over fiber and launch the new version of DUB (Data Usage Billing).
- Creatively managed the program budget to allow an additional project's costs to be assumed by the program.
- Assumed leadership of the $1M Legacy Tiers Over PON project to launch the High Speed Internet service tiers products for fiber customers.
Sr. PM, Billing/Product PMO (Consultant)
ATNI
Atlanta, Georgia
08.2016 - 12.2016
- Hand-picked for short-term rehabilitation of Billing vendor (Amdocs) performance and communications, to repair the relationship.
- Devised a Kanban-style issue pipeline, typically around 100 issues, to drive immediate corrective progress for distressed operations and platform stability.
- Created templates and processes for Testing and Product Launches to begin standardization of internal QA, requirements gathering, and product launches.
- Created governance processes for vendor reporting, escalation management, and communication of service disruption and outage events.
Sr. Business Analyst/Product Owner
Internap Corp.
Atlanta, Georgia
07.2013 - 03.2016
- Established the release management process for monthly releases of the web-based enterprise OSS/BSS platform, Ubersmith.
- Managed over 30 successful monthly software releases throughout the entire lifecycle of requirements gathering to deployment. Each release typically consisted of 100-150 user stories and bug fixes, from multiple Internap business units and from Ubersmith.
- Created an average of 50-60 user stories monthly in Jira and submitted to the vendor, Ubersmith, as product features and enhancements, to support Internap business requirements.
- Continuously groomed the large backlog of features and fixes using JIRA, gaining consensus through frequent communication throughout the entire organization.
- Spearheaded the technical project to achieve PCI compliance and conversion to a new credit card processor.
- Trained and guided the offshore testing team through all QA activities for the new platform.
- Created and executed on-site and remote training sessions for users across all business units.
- Supported over 700 users of the new system, as each new component of the system was implemented.
Sr. Business Analyst (Consultant)
Advanced Technology Group
01.2013 - 05.2013
- Client: Internap
- Created requirements and managed incorporation of the new 'Communications Manager' system component, used for managing the logical topology of the company's data center connections.
- Collaborated with the data center operations group to model the desired user interface, using Balsamiq to create mock-ups.
- Spearheaded requirements elicitation to document current and future business processes, to establish a foundation for a road map for the new enterprise platform, Ubersmith.
- Client: Internap
Interim CTO (Consultant)
Listing Central, LLC
Atlanta, Georgia
03.2012 - 11.2012
- Conceived business and technical requirements for the startup's core product, Directory Listing Management System (DLMS), a clearinghouse for management of management and exchange of directory listings and directory assistance records.
- Retained and managed the consulting vendor for development and support of the new platform.
- Automated back office functions of the company through selection and implementation of WorkEtc, incorporating CRM, customer support, billing, and project management.
Sr. Project Manager (Consultant)
Frontier Communications
Allen, Texas
08.2011 - 03.2012
- Directed a team of 12 analysts and developers in a successful conversion of subscriber billing data for 4.8 million access lines and 1 million broadband accounts in 14 states from Verizon to Frontier.
- Assumed primary responsibility for triage of all defects across the program, using HP Quality Center.
- Achieved a reduction of over 1,000 defects by 90%, within 60 days of assuming leadership.
- Co-managed the largest single-event migration in telecom history, as part of the 24/7 Command Center team, overseeing the week-long event.
- Client: Frontier Communications
EDI and LSR BA/PM (Consultant)
Fairpoint Communications
Atlanta, Georgia
01.2011 - 07.2011
- Drove EDI/XML development and maintenance for company's EDI and XML ordering interface via Synchronoss VFO (Virtual Front Office) ordering portal and ExchangePath platform.
- Managed customer implementation, testing, and deployment of wholesale order exchange.
- Managed requirements definition, customer testing, and industry roll-out of Simple Porting per FCC mandate for 'next business day' telephone number (TN) migration.
- Spearheaded analysis and requirements development to support the transition of the ordering interface from EDI to XML, along with modifying business rules and processes and identifying gaps in back-end systems.
PrM, Integrated Order Manager (Consultant)
Time Warner Cable
Herndon, Virginia
01.2010 - 12.2010
- Accepted ownership of the OSS/BSS project portfolio including Salesforce.com CRM quote and ordering development and integration, Telephone Number Management, billing integration, provisioning interfaces, Trading Partner interfaces for LSR, E911, CARE, DL, and LIDB, in addition to development of the new Integrated Order Manager (IOM).
- Consolidated requirements and project plans, and directed the component project teams throughout the development life-cycle.
- Defined the specifications of the new Trading Partner interface with Neustar's SOA-based industry clearinghouse.
- Created the Interface Control Document, which described business processes and messaging through UML diagrams and models, data dictionaries, XML mapping specifications, and business rules.
Sr. BA, Integrated Order Manager (Consultant)
Time Warner Cable
Charlotte, North Carolina
01.2009 - 12.2009
- Co-created design and definition for Integrated Order Manager (IOM) and related integration artifacts.
- Defined specifications for IOM using end-to-end business process models, use cases, sequence diagrams, decision matrices, XML schemas, and data dictionaries.
- Developed the Interface Specification Documents (ISD) for IOM APIs that integrated with CRM Ordering, Trading Partner, and Provisioning Gateways.
Sr. Business Analyst (Consultant)
Suddenlink Communications
St Louis, Missouri
11.2007 - 05.2008
- Led cross-functional requirements analysis, JAD sessions, and testing between Suddenlink, Sprint and Sigma Systems in order to modify the Sprint XML interface to support complex telephony orders for commercial customers.
- Managed the OSS vendor through design and development of product changes necessary to support industry standards and Suddenlink business requirements.
- Represented Suddenlink at Sprint Cable Partner Forum.
- Consultant
LSR Product Owner/Project Manager
Neustar Inc.
Sterling, Virginia
01.2002 - 11.2007
- Co-created the ACX Clearinghouse for processing orders between telecommunications carriers.
- Defined the EDI and XML trading partner interfaces with all U.S. carriers for all telephony order and pre-order request types.
- Represented Neustar at the OBF/TCIF Industry Forums for developing EDI standards in the Telecom industry.
- Created the carrier interface roadmap for adding and maintaining transaction types with each carrier.
- Drove requirements analysis, development, and publication of order management business rules, EDI/XML specifications, according to industry best practices.
- Led multiple offshore development and testing teams as Product Owner for EDI clearinghouse development, custom integrations, and migration projects.
- Managed multiple key customer implementation projects for large custom integrations that included API development, Order Management Systems and operations.
- Managed and executed a large Telephone Number (TN) mass migration project for a large broadband customer, porting over 500K lines over a 9-month period, that included NPAC/SOA activity, E911, LIDB, DL, CARE, and OSS/BSS updates.
Consultant, Telecom EDI/OSS Products
Independent Professional Services
01.2000 - 12.2001
- Clients: Quintessent Communications, Exceleron Software, BizTel One.
- Designed and developed OSS/BSS products for telephony ordering and provisioning, vendor selection, implementation of integrated gateways and transaction clearinghouses.
- Provided best practice and technical guidance for implementing ANSI X12 EDI and XML trading partner interfaces and internal application integration.
- Led Exceleron Software through development of LEC EDI ordering interfaces for their integrated OSS/BSS platform for CLECs.
- Led EDI requirements analysis and development of trading partner interfaces for Quintessent Communications.
- Advised on Application Architecture of BizTel One's ACX LSR Clearinghouse leading to BizTel One recruitment as an employee shortly before their acquisition by Neustar.
EDI Product Manager
Inlogic Software/Daleen Technologies
Toronto, Ontario
10.1999 - 05.2000
- Spearheaded the design and development of EDI-based trading partner gateway interfaces for the company's OSS/BSS product, RequestFlow.
- Managed Application Architecture development, tool selection, vendor management, and staffing for product development.
- Developed ANSI X12 EDI interfaces for LSR exchange with all U.S. based carriers.
Industry Manager, Telecommunications
Sterling Commerce (IBM)
Alpharetta, Georgia
10.1997 - 09.1999
- Telecom Industry Sector Manager directing development of industry EDI solutions for Telecom Wholesale Ordering, Billing, and Wireless Fraud Prevention.
- Promoted to Industry Manager after exceeding plan as Senior Account Manager in the first year at Sterling.
- Represented Sterling at TCIF/OBF, CTIA, UIG, and EIDX industry associations.
- Managed the largest key account implementations, customer support and overall customer satisfaction across Telecom major accounts, including Verizon (Bell Atlantic, GTE), AT&T (BellSouth, SBC), Qwest, AT&T Wireless, Cellular One, Motorola, Nokia, Philips and U.S. Department of Justice.
- Top 25% overall in Sales and #1 in software sales during tenure as Sr. Account Manager.
Director of Operations
Data Management Strategies, Ltd.
Lake Mary, Florida
07.1994 - 09.1997
- Managing the company's transition from a software development company to a complete EDI services provider.
- Established and managed sales, marketing, customer service, training, and product management of the flagship product, ProEDI.
- Implemented and managed CRM, telephony systems, company website, training program, and VAR program.
- Increased company revenue by over 400% in 3 years.
- Key managed accounts included the U.S. Navy, Sysco Corporation, Southwest Airlines, AMISYS, Tribune Corporation, Menlo Logistics, Delta Dental, SAMBA, ITT Hartford, Siemens Automotive, Ascension Health, Powersoft, Sybase, CRST Trucking, Johnson and Johnson, Sensormatic (Tyco Safety), Riverside Paper, and WD-40.
Director of Customer Services/Product Manager
EDI Able/Prospera
Malvern, Pennsylvania
07.1992 - 06.1994
- Responsible for the company's Technical Support, Customer Service, Application Development, Training, and Documentation departments.
- Product Manager for the launch of 4 new products - PowerEDI, Visual EDI, Virtual EDI Integration Library, and EDI Manager.
Manager, Customer Service
Data Dispatch Corporation
Fairfax, Virginia
01.1992 - 05.1992
- Managed software and OEM developer support for EDI integration product, Synapse. Provided training and support to partners and managed software version control. The company began the shutdown of operations that April.
Technical Support Representative
EDI Inc./Telink Systems
Gaithersburg, Maryland
07.1991 - 12.1991
- Provided technical and sales support for the company's EDI software product, Telink, for Microsoft Windows, MS-DOS and Unix OS environments, as well as support for async/bisync connectivity hardware.
Skills
- Project Management
- Business Analysis
- Communication Skills
- EDI
- Strategic Planning
- Product Owner
- Testing
- Product Management
- Software
- MS Excel - pivot tables, vlookups
- Bizagi - BPMN modeling
- MS Project
- Teamwork - project management
- Linux/Unix
- Filemaker Pro
- Smartsheet
- Balsamiq
Websites
Associations
- PMI (Project Management Institute)
- IIBA (International Institute of Business Analysts)
- ATIS Ordering and Billing Forum (OBF)
- ATIS Telecom Industry Forum (TCIF)
- CTIA Wireless Forum
- Electronics Industry Data Exchange (EIDX)
- Utilities Industry Group (UIG)
- DISA (ANSI X12 EDI)
Military Service
U.S. Air Force, Cryptologic Linguist (Russian) and Intelligence Analyst, Honor Graduate of the Defense Language Institute., Honor Graduate of post-language technical training school., Selected to represent squadron in annual Air Force-wide technical competition.
Timeline
Program Manager, EIS
Internal Revenue Service, IRS
01.2020 - 03.2025
Sr. Project Manager
SouthStar Energy
03.2019 - 01.2020
Sr. Project Manager, Product PMO (Consultant)
Cox Communications
01.2017 - 07.2018
Sr. PM, Billing/Product PMO (Consultant)
ATNI
08.2016 - 12.2016
Sr. Business Analyst/Product Owner
Internap Corp.
07.2013 - 03.2016
Sr. Business Analyst (Consultant)
Advanced Technology Group
01.2013 - 05.2013
Interim CTO (Consultant)
Listing Central, LLC
03.2012 - 11.2012
Sr. Project Manager (Consultant)
Frontier Communications
08.2011 - 03.2012
EDI and LSR BA/PM (Consultant)
Fairpoint Communications
01.2011 - 07.2011
PrM, Integrated Order Manager (Consultant)
Time Warner Cable
01.2010 - 12.2010
Sr. BA, Integrated Order Manager (Consultant)
Time Warner Cable
01.2009 - 12.2009
Sr. Business Analyst (Consultant)
Suddenlink Communications
11.2007 - 05.2008
LSR Product Owner/Project Manager
Neustar Inc.
01.2002 - 11.2007
Consultant, Telecom EDI/OSS Products
Independent Professional Services
01.2000 - 12.2001
EDI Product Manager
Inlogic Software/Daleen Technologies
10.1999 - 05.2000
Industry Manager, Telecommunications
Sterling Commerce (IBM)
10.1997 - 09.1999
Director of Operations
Data Management Strategies, Ltd.
07.1994 - 09.1997
Director of Customer Services/Product Manager
EDI Able/Prospera
07.1992 - 06.1994
Manager, Customer Service
Data Dispatch Corporation
01.1992 - 05.1992
Technical Support Representative
EDI Inc./Telink Systems
07.1991 - 12.1991