Michele Hook
Minot,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Kalix
10.2023 - 04.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Scale Operator/QA Manual Tester
Strata Corporation
06.2015 - 10.2023
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
- Answered customer calls professionally and routed to appropriate person.
- Communicated with operators to share information related to product.
- Dispatched orders to drivers for efficiency.
- Greeted customers and provided excellent service to internal and external clients.
- Followed up with customers to handle delays or other issues.
- Streamlined the testing process by diligently documenting test results and providing clear feedback for continuous improvement.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
Education
GED -
Denfeld High School
Duluth, MN05.1980
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Decision-making support
- Housekeeping tasks
- Customer Service
- Time Management
- Data Entry
- Document Management
Timeline
Direct Support Professional
Kalix
10.2023 - 04.2024
Scale Operator/QA Manual Tester
Strata Corporation
06.2015 - 10.2023
GED -
Denfeld High School
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