Mickey Moton
Southaven,MS
Summary
Results-driven professional combining hands-on field service experience with strong business analysis capabilities.
Experienced in evaluating operational processes, identifying inefficiencies, and delivering data-driven recommendations that improve service delivery and customer satisfaction. Effective communicator with the ability to translate technical findings into strategic insights.
Overview
6
6
years of professional experience
Work History
Field Operations Associate
Stryker
Memphis, Tennessee
09.2024 - Current
- Support surgical cases by ensuring all Stryker Foot and Ankle products, instruments, and sets are prepared and available for procedures.
- Work at the heart of the process with a small, high-performing team, collaborating directly with reps to keep operations running efficiently, and drive territory success.
- Maintain precise inventory control, and assist in building and managing instrument sets to meet demand.
- Learn and study product knowledge to confidently differentiate Stryker's Foot and Ankle line from competitors.
Business Analyst
Universal Collections Systems
Memphis, TN
02.2020 - Current
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Collaborated with other departments to ensure timely delivery of goods or services.
- Analyzed business processes to identify areas for improvement and efficiency.
- Evaluated system functionalities to ensure alignment with operational needs.
Education
Bachelor of Business Administration -
Mississippi State University
Starkville, MS12-2023
Skills
- Strong Communication and Interpersonal Skills
- Problem Solving and Critical Thinking
- Data Analysis
- Customer Service
- Relationship Building
- Leadership and Adaptability
Timeline
Field Operations Associate
Stryker
09.2024 - Current
Business Analyst
Universal Collections Systems
02.2020 - Current
Bachelor of Business Administration -
Mississippi State University